Job Description

ISS is seeking a Senior Workplace Facilities Assistant to join our Workplace & Facilities team in Sydney. This highly visible, front-of-house role is responsible for creating a warm, professional and seamless experience for employees, clients and visitors while supporting the day-to-day coordination of our newly refurbished workplace.

Based primarily at reception on the client floor, you will be the face of ISS-ensuring every interaction reflects our commitment to service excellence, safety, and a positive workplace culture., As the Senior Workplace Facilities Assistant, you will deliver a blend of reception, workplace coordination, event support, meeting room management and general facilities assistance. You will work closely with the Workplace/Facilities Coordinator, Key Account Manager and broader ISS team to ensure the Sydney office operates smoothly and presents at its best every day.

- Reception & Customer Service Provide a welcoming front-of-house experience, greet employees and visitors, manage incoming calls and respond to workplace enquiries.
- Workplace Experience & Presentation Conduct regular checks of meeting rooms, kitchens and common areas to ensure they are clean, tidy, functional and well presented. Encourage staff engagement in workplace activities.
- Office Operations Support daily workplace operations, resolve issues and elevate where required.
- Meeting & Event Support Assist with room setup, furniture configuration,



basic technology, visitor requirements and coordination of training sessions, town halls and client events.
- Team Support Work collaboratively with the Workplace/Facilities Coordinator and Manager, taking ownership of assigned tasks and helping prioritise daily activities.
- Communication & Stakeholder Management Maintain professional communication with employees, clients, contractors and internal teams.
- Safety & Compliance Follow workplace safety and security procedures, reporting hazards and incidents promptly.
- General Facilities Support Assist with additional workplace duties as directed by the manager.

About the Candidate

This role requires someone who is organised, proactive, tech-savvy and confident managing multiple priorities at once-often across several floors., You will thrive in this role if you are:

- Experienced in a professional workplace (2-3 years minimum).
- Organised, methodical and able to manage competing priorities.
- Professionally presented with excellent communication skills.
- Customer-focused and confident interacting with clients and staff.
- Skilled in Microsoft Office and comfortable with general IT systems.
- Experienced in event coordination or workplace support.
- Able to think on your feet and maintain calm in a fast-paced environment.
- Someone who enjoys being part of workplace culture and encouraging engagement.

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📌 Facilities Assistant (Sydney)
🏢 Everi Pty
📍 Sydney