We’re looking for an enthusiastic and committed Front Office Supervisor to join and lead our Front Office team at Holiday Inn & Suites Bondi Junction by IHG. You'll play a vital role in delivering exceptional guest experiences and helping create a warm, welcoming, and guest-focused environment.

What’s on offer

- Full time role based in vibrant Bondi Junction
- Steps away from the Bondi Junction Transport Hub
- Discounted accommodation worldwide
- Ongoing training, development, and career growth
- Be part of a supportive and passionate team

Responsibilities

- Support daily front office operations, ensuring smooth check-ins, check-outs, and guest satisfaction
- Help lead, train, and support the Front Office team, fostering a collaborative and guest-first culture
- Manage rostering and ensure adequate coverage during peak times
- Resolve guest concerns promptly and professionally
- Work closely with other departments, especially housekeeping and reservations, to deliver a seamless guest experience
- Oversee billing, payments, and adherence to credit procedures
- Maintain a high standard of presentation, ensuring team members are in uniform and delivering service with genuine warmth
- Monitor room allocations, manage special requests,



and accommodate VIP guests
- Uphold safety, security, and hotel policies at all times
- Provide leadership, coaching, and support to your team, helping them grow and succeed
- Handle any maintenance issues by reporting faults promptly

Requirements

- 1-2 years of Front Office leadership experience in a hotel environment
- Proficiency with OPERA (essential) and general administration (Microsoft Office)
- Strong organisational skills with the ability to multitask and remain calm under pressure
- Exceptional communication skills and the ability to connect with guests from all walks of life
- A genuine passion for hospitality and delivering memorable guest experiences
- Flexibility to work various shifts, including mornings, evenings, weekends, and public holidays

La Vie Hotels and Resorts is an owner-centric, independent hotel management company, offering tailored, strategic management solutions for a diverse range of properties. Partnering with major international brands, our portfolio spans across Australia, Asia, and Europe, including bustling city hotels, luxury resorts, and boutique destinations.

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📌 Hotel Supervisor - Front Office (Sydney)
🏢 Holiday Inn & Suites Sydney Bondi Junction
📍 Sydney