Ability Advocates Australia is partnering with
Inner West Council
to recruit Administration Trainees within Customer Service, Records or Governance teams as part of the
Inclusive Traineeship Program
.
This is a paid traineeship for people with disability who would like to build confidence in communication focused office roles, with structured support.
About the Inclusive Traineeship Program
The program combines:
Paid employment
Formal training
Supported onboarding
Gradual skill development
Ongoing qualified support
About This Role – Customer & Governance Services
These roles involve
interaction with customers or internal stakeholders
, supported by:
Transparent scripts and procedures
Escalation pathways
Team supervision




The environment may be busy at times but is well structured.
Key Responsibilities
Depending on the team, you may:
Respond to enquiries (phone, email or in person)
Manage documents and records
Track requests and correspondence
Update systems accurately
Escalate complex matters appropriately
This Role May Suit You If You:
Like helping people or problem solving
Want to build communication confidence
Are comfortable learning scripted responses
Prefer having transparent guidance and support

📌 Administration Traineeship New South Wales (Australia)
🏢 Ability Advocates Pty
📍 Australia