Forum Recruitment – Melbourne Northern Suburbs VIC

About the role

This role sits within the Facilities Management team and is responsible for delivering high-quality first-line customer service and administrative support across maintenance, security, and asset-related functions. You will play a key role in coordinating requests, monitoring systems, and ensuring facilities services are delivered efficiently across a broad stakeholder group. Key responsibilities include:

- Processing and coordinating maintenance requests through the helpdesk system
- Providing responsive customer service to internal and external stakeholders
- Supporting invoice processing and financial administration activities
- Managing security access, passes, and system records
- Assisting with reporting, records management, and continuous improvement initiatives

About you





To be successful in this role it is essential to have:

- Experience in facilities management, administration, or a similar high-volume environment
- Strong organisational skills with the ability to prioritise competing tasks
- Excellent communication and customer service capabilities
- High attention to detail with a proactive and solutions-focused mindset
- Confidence working across multiple systems and stakeholder groups

What's in it for you?

- Opportunity to work within a values-driven, community-focused organisation
- Supportive and cooperative team environment
- Exposure to a broad facilities management function

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📌 Help Desk Officer (Melbourne)
🏢 Forum Recruitment
📍 Melbourne