Key responsibilities

- Answering incoming phone calls and responding to customer enquiries
- Booking vehicles in for servicing and repairs
- Managing customer bookings and workshop schedules
- Ordering and following up on parts when required
- Acting as the main point of contact for customers throughout the repair process
- Providing clear updates, recommendations and estimates to customers
- Preparing and processing invoices and estimates
- Liaising with technicians to ensure efficient workflow and job completion
- Handling general administration and office duties
- Ensuring every customer receives a friendly, professional and positive experience

About you

- Has strong customer service and communication skills
- Is confident speaking with customers over the phone and in person
- Is organised and able to multitask in a busy environment
- Is reliable, punctual and takes pride in their work




- Can work independently as well as part of a team
- Is comfortable using computers and learning new systems
- Has an interest in the automotive industry
- Previous automotive or Service Advisor experience is an advantage, but not essential — full training will be provided

About us

Lynx Auto Services is a busy, family-owned and operated automotive workshop located in Thornton. We pride ourselves on delivering honest, skilled service and building long-term relationships with our customers from booking through to job completion.

6-month full-time maternity leave position

Full training and ongoing support provided

Friendly, family-owned and operated business

Supportive and down-to-earth team environment

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📌 Service Advisor (Maitland)
🏢 Lynx Auto Services
📍 Maitland