Kickstart or expand your Queensland State Government career with a prominent department based in the heart of the Brisbane CBD.

Randstad is recruiting proactive, customer-focused AO3 Officers for a short-term contract sprint running from 12 October 2026 to 31 October 2026 (with potential for extension based on operational requirements).

Secure a top-tier rate of $51.12/hr + Super and make an immediate impact within a collaborative CBD office environment.

We are recruiting across two dedicated operational teams:

- Investigations & Intelligence: For analytical thinkers with strong investigative instincts. You will navigate complex case files, research background information, and draft explicit client correspondence to resolve sensitive account matters.
- Engagement: For confident communicators who thrive in high-volume environments. You will manage phone and email inquiries, review financial applications, and negotiate realistic payment solutions.

Key Responsibilities

- Handle inbound/outbound phone and email correspondence with high attention to detail and empathy.
- Assess complex financial forms, applications, and supporting documents to deliver fair outcomes.




- Apply critical thinking and investigative methods to analyze case details and determine resolution paths.
- Conduct professional negotiations regarding outstanding client accounts.
- Maintain precision when updating internal government databases and software systems.

What You Will Bring

- Communication: Strong verbal and written skills with the resilience to navigate challenging conversations.
- Problem-Solving: Strong analytical skills and high attention to detail.
- Tech Aptitude: Demonstrated agility learning and operating across multiple software applications simultaneously.
- Relevant Experience: Backgrounds in debt recovery, contact centers, customer service, case management, or legal/financial administration are highly regarded.
- Competitive Pay: $51.12 per hour + Superannuation.
- Prime Location: Easy access via Brisbane CBD train and bus lines.
- Resume Value: Secure sought-after QLD State Government experience.
- Supportive Onboarding: Complete training provided within a collaborative team culture.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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📌 Service Officer (Brisbane City)
🏢 Randstad Professionals
📍 Brisbane City