Support Officer – NDIS Administration & Operations

Unique Support Services is seeking an organised and capable Support Officer to join our Operations team.

This is an entry-level NDIS administration and back-office support role , designed for someone who already has proven experience working as a Disability Support Worker or in an administration role within the Disability Sector, and is ready to take the next step and develop their career within NDIS administration and operations.

While previous experience in an NDIS administration or coordination role is not essential , those that don't must have a strong understanding of frontline disability support, appropriate industry credentials, and demonstrated administration and computer skills.

This role provides an opportunity to take your practical knowledge of supporting NDIS participants and learn how services are managed, documented and supported behind the scenes.

About the Role

Working alongside our Senior Coordinators and Operations team, you will assist with the administrative and operational processes that support our participants and frontline workforce.

Your responsibilities will include:

Provide induction information for Support Workers joining new teams

Assisting with the operational set-up of new SIL homes

Reviewing Home Audit reports and following up required actions

Reviewing Medication Audit reports and escalating or allocating actions

Conducting and documenting Support Worker incident debriefs

Assisting with Quality Assurance Panel administration and preparation

Preparing and renewing Service Agreements

Preparing non-complex Service Agreements for new participants

Drafting initial Support Plans for new participants

Assisting with Home Risk Assessments

Setting up new participants within VisualCare

Supporting fire safety audits and allocating identified actions

Maintaining accurate participant and operational records

Following up outstanding documentation,



compliance and operational actions

Providing general back-office support to Senior Coordinators and the Operations team.

To be considered for this position, you must have:

Proven experience working as a Disability Support Worker or Administrative Role , preferably within the NDIS

A practical understanding of participant support, professional boundaries, incident reporting, medication processes and Support Worker responsibilities

Current and appropriate NDIS/disability sector credentials and screening requirements

Demonstrated administration skills

Solid computer literacy and confidence working across different systems

Good written communication and documentation skills

Strong attention to detail and organisational skills

The ability to manage competing tasks and follow actions through to completion

Professional communication skills and the confidence to work with Support Workers, participants and internal stakeholders

A willingness to learn NDIS administration, compliance and operational processes.

About the Opportunity

This is a genuine entry-level pathway into NDIS administration and back-office operations .

You will receive training and exposure across a broad range of operational areas, including participant onboarding, Service Agreements, Support Plans, SIL operations, quality and compliance, incident management, audits and workforce administration.

For an experienced Support Worker who enjoys the organisational and administrative side of their role and is looking to progress into an office-based career within the NDIS sector, this position provides an opportunity to build that experience.

Your application will include the following questions:

- Which of the following statements best describes your right to work in Australia?
- How many years' experience do you have as a Support Officer?
- How much notice are you required to give your current employer?
- How many years' experience do you have as an NDIS Support Worker?
- Do you have a current NDIS Worker Screening Check?

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📌 Support Officer – NDIS Administration & Operations (Perth)
🏢 Unique Support Services
📍 Perth