Claims Eligibility Advisor (Fixed Term - 12 months)

Location: Spring Street Office

The Role

The Claims Eligibility Advisor will manage all new claims through the initial liability process from day of claim lodgement through to day 28 liability decision from the claims agent. The role will obtain and provide all relevant information to assist the claims agent in making their liability determination.

Functional Accountabilities:

Communicate verbally, including face to face and in writing with key stakeholders in the assessment of liability for new claims

Obtain all relevant information required to provide advice to the claims agent regarding liability for new claims

Assess new claims and make recommendations to the claims agents, as appropriate, concerning FRV's liability and risk, including consulting with managers regarding claims subject to factual or potential disputes and claims requiring further medical investigations

Obtain internal documentation to assist with claim determination as well as prepare and provide other claims information to the Workcover agent for initial assessment of liability.

The Team

The Commissioner's Office is responsible for all aspects of the work of Fire Rescue Victoria, including the health safety and wellbeing of all staff, Government liaison on any matters that relate to FRV, performance monitoring and assurance activities and specialist practise leadership including PFAS.

What’s in it for you

We strive to create a high-quality working life for our community of valued employees.

Working with us provides:

Access to Rostered Day/s Off





Flexible work arrangements may be available

Uniquely rewarding work in the service of the Victorian community

Career and career development

Enterprise Agreement salary increases

Salary sacrifice options (ie. novated lease or superannuation)

An unrivalled suite of physical and mental health and wellbeing support services

Access to an annual sports voucher

Discounted Health Insurance

Corporate Clothing Allowance (conditions apply)

Free access to gym facilities

Close to Public Transport (Parliament Station)

What you will need to Succeed

To be successful in this position, you will have:

An industry related qualification or equivalent practical experience in the assessment and management of workers compensation claims - essential

Diploma/certificate in Business Administration, Human Resources, OHS or Project Management - desirable

Experience in an eligibility role within a claims agent or self-insurance would be highly advantageous

Experience and ability in interpreting and applying policy, procedure, regulations and legislation





Excellent interpersonal skills with demonstrated ability to build relationships and negotiate/influence the actions and attitudes of external and internal stakeholders

Demonstrated ability to work effectively both autonomously and within a team environment.

Fire Rescue Victoria (FRV) is a modern fire and rescue service dedicated to meeting the needs of twenty-first century Victoria. With a workforce of over 4,500 highly committed employees, FRV serves and protects communities across Melbourne and Victoria’s major regional centres.

In delivering this service, we are guided by our core values of teamwork, integrity, respect and accountability. These values underpin everything we do and shape our organisational culture. We are seeking candidates who are committed to embodying these principles in their work and behaviours.

FRV is an inclusive employer and encourages applications from people of all backgrounds, including individuals of all ages, genders, cultural and linguistic backgrounds, religious beliefs, Aboriginal and Torres Strait Islander peoples, people with disability, and people of diverse gender identities and sexualities.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa to apply for this position.

FRV’s standard practice is to appoint at the base of the salary range, however consideration will be given to an above base salary within the advertised range based on the successful candidate’s skills and experience.

If you require any further information, please contact Amelia Mazzotta, Recruitment Business Partner at***************@frv.vic.gov.au

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📌 Claims Eligibility Advisor (Fixed Term - 12 months) (Melbourne)
🏢 Fire Rescue Victoria
📍 Melbourne