MTMO is seeking an organised, commercially minded and proactive Customer & Account Coordinator to support the day-to-day running of the business.

About us

MTMO is an Australian telecommunications company specialising in business messaging and voice services, with a strong focus on A2P SMS, Voice and connectivity across Australia and the Asia-Pacific region.

We work with telecommunications carriers, messaging providers, CPaaS companies and enterprise customers to provide reliable, competitive and compliant communications services.

The Role

This is a varied role combining administration, customer support, commercial coordination and telecommunications compliance.

You will work closely with management, customers, suppliers and carrier partners to help manage customer requests, prepare proposals and pricing, coordinate Sender ID registrations and ensure day-to-day commercial and operational tasks are completed efficiently.

The ideal person will be highly organised, comfortable dealing directly with customers and able to manage multiple tasks and priorities at the same time.

Telecommunications experience would be beneficial but is not essential. Training will be provided across MTMO's messaging, voice and Sender ID services.

Key Responsibilities

- Customer & Account Coordination
- Act as a day-to-day point of contact for MTMO customers and partners.
- Assist with customer enquiries, onboarding, service requests and follow-ups.
- Coordinate internally and with suppliers/carriers to ensure customer requests are completed.
- Maintain customer records, pricing information, documentation and account information.
- Build strong working relationships with customers and provide professional and responsive communication.
- Prepare and update customer proposals, quotations and pricing schedules.
- Assist management with customer presentations, tenders and commercial documents.
- Maintain pricing information across SMS, Voice and other MTMO services.
- Work with suppliers and management to obtain current buy rates and prepare customer sell pricing.
- Assist with commercial calculations, margins and pricing comparisons.




- Maintain templates for proposals, pricing schedules and customer documentation.

ACMA & Sender ID Registrations

- Coordinate Australian Sender ID registrations and related customer requirements.
- Manage the administrative process for registering Sender IDs through the ACMA Sender ID Registry.
- Communicate with customers regarding information and documentation required for registrations.
- Track registrations from submission through to approval and follow up on outstanding requirements.
- Maintain accurate records of registered Sender IDs, customers and associated documentation.
- Assist MTMO with ongoing compliance processes relating to Australian messaging services and Sender ID requirements.
- Administration & Operations
- Provide general administrative support to management.
- Manage documents, spreadsheets, customer information and internal records.
- Coordinate meetings and follow-up actions.
- Prepare reports and summaries when required.
- Assist with supplier and carrier correspondence.
- Help maintain internal processes and ensure important customer and operational tasks are followed through to completion.
- Support invoicing, reconciliation and basic commercial administration where required.

Skills & Experience

We are looking for someone who is:

- Highly organised with strong attention to detail.
- Confident in communicating with customers and business partners.
- Professional and friendly in both written and verbal communication.
- Comfortable working with pricing, spreadsheets and commercial information.
- Able to manage multiple tasks and follow them through to completion.
- Proactive and willing to take ownership of day-to-day responsibilities.
- Comfortable working in a small,



fast-moving business where responsibilities can vary from day to day.
- Competent with Microsoft Office / Google Workspace, particularly Excel or Google Sheets.
- Interested in learning about telecommunications, messaging and voice services.

Previous experience in telecommunications, CPaaS, SMS, SaaS, technology, sales administration, account management or commercial coordination would be advantageous but is not essential.

What Success Looks Like

The successful person will become a key part of MTMO's day-to-day operations.

Over time, we would expect you to take ownership of customer administration, Sender ID registrations, proposals and pricing coordination, allowing the commercial team to focus more heavily on customers, partnerships and business growth.

You will understand our customers, know where their registrations and commercial requests are, and make sure important tasks don't fall through the cracks.

Why Join MTMO?

MTMO is a growing Australian telecommunications business operating across Australia and the wider APAC region.

This role provides the opportunity to work directly with senior management and gain exposure to telecommunications carriers, international messaging companies and enterprise customers.

For the right person, there is a significant opportunity to grow with the business and develop the position into a broader Commercial Operations, Account Management or Business Operations role as MTMO expands.

Our Culture

Our incredible employees are at the heart of all our achievements. Innovation and progress are created from diverse voices, ideas, and talents that comprise our workforce. We are proud to be an equal prospect employer and are committed to cultivating diversity in our teams.

Together, we’re shaping the future of customer communication, one meaningful connection at a time.

Additional Requirements

If there are any accessibility adjustments you need to help you be able to apply for this role, please let us know in the application form.

We value every application and are committed to responding to every candidate.

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📌 Customer & Account Coordinator (Sydney)
🏢 MTMO
📍 Sydney