Administration Officer - Custodial Health

Western Health | Western Health at Home | Dame Phyllis Frost Centre (Ravenhall)

- Casual Prospect | 7-Day Rotating Roster Coverage
- Competitive Public Sector Rates + 12% Superannuation + Full Salary Packaging

Equitable Healthcare Begins with Administrative Precision. Make an Impact Where It Matters Most.

Healthcare is a fundamental human right, regardless of circumstance. At the Dame Phyllis Frost Centre (DPFC) in Ravenhall, Western Health delivers primary healthcare services to women that match the standard of care provided across Victoria's public health system. From general practice, dental, and maternal health to complex mental health and chronic disease care, our multidisciplinary clinicians ensure patients receive comprehensive, dignified health support.

Behind this clinical operation stands our Custodial Health Administration Team .

As an Administration Officer , you are not simply processing paperwork; you are the operational anchor connecting patients to essential care. Your data integrity, scheduling diligence, and professional discretion ensure that medical appointments, diagnostic scans, and hospital transfers run safely, securely, and without delay.

Your Scope and Impact:

Working within a dedicated administrative team supporting doctors, nurses, and allied health clinicians, your core responsibilities include:

- Patient Journey Coordination: Organise and schedule clinic appointments, referrals, specialist diagnostic services, admissions, and discharges across custodial and community care pathways.
- Health Information Management: Accurately update and maintain patient records within Electronic Medical Record (EMR) systems, ensuring data integrity, confidentiality, and strict compliance with health privacy standards.
- Frontline Operational Support: Manage clinical documentation, process medical correspondence, and coordinate phone and email enquiries from clinicians, corrections staff, and community health partners.
- Quality & Governance Assurance: Participate in routine audits, data validation, and continuous quality improvement projects to keep health records audit-ready.
- Operational Adaptability: Provide adaptable administrative support across diverse operational priorities within a unique, secure healthcare environment.

Why Join Western Health at Dame Phyllis Frost Centre?

- Expand Your Administrative Scope: Gain hands-on exposure to a complex, specialised healthcare environment that bridges public medicine, mental health, and custodial justice.




- Maximised Take-Home Pay: Supplement your base award rate with 12% superannuation and generous public health salary packaging (up to $11,660 in tax-free general living expenses plus meal/entertainment card options).
- Career Growth & Pathways: Access career development modules, administrative system training, and career progression frameworks through the Western Health Learning Academy (WHA) .
- Supportive Team Dynamic: Work within a tight-knit administrative and clinical group that values psychosocial safety, open communication, and shared operational support.

What You Bring:

- Strong Administrative Competence: Demonstrated background in medical reception, clinic administration, health records, or professional data entry.
- Systems Proficiency: Solid capability across the MS Office Suite (Word, Excel, Outlook) with the capacity to learn specialised clinical databases and electronic medical records quickly.
- Attention to Detail & Discretion: Exceptional record-keeping accuracy combined with a mature understanding of patient privacy, confidentiality, and information security.
- Stakeholder Coordination: Clear, respectful written and verbal communication skills when collaborating with multidisciplinary clinical teams and partner organisations.
- Adaptability & Availability: A proactive approach to problem-solving and the flexibility to support a 7-day rotating roster.
- Pre-Employment Checks: Satisfactory National Police Record Check, Working with Children Check, and Immunisation Clearance prior to commencement.

About Western Health

Western Health is the leading healthcare provider in Melbourne's West - one of Australia's fastest-growing and most culturally and socioeconomically diverse regions.

More than 13,000 employees help deliver a comprehensive range of services across our hospitals, community, correctional, and home-based settings. These services include acute tertiary care, emergency and intensive care, medical and surgical specialties, mental health and wellbeing, subacute care, ambulatory care, primary care, home-based services, and residential aged care.





We are committed to driving innovation and sustainability that improves health outcomes for our community. With specialties spanning oncology, renal care, mental health, women's health and maternity, chronic disease management, geriatrics, and cardiology, Western Health is recognised for its expertise in managing complex and chronic conditions through integrated, patient-centred care.

We foster a collaborative and inclusive culture where you can make a meaningful impact. We support our staff to keep learning and growing through a diverse range of education programs, partnerships with universities in medical research and professional development opportunities.

Compensation and Benefits

- Competitive salaries, flexible work options, and wellbeing programs.
- Scholarships and grants to support ongoing learning.

Learning and Development

- Access personalised pathways through the Western Health Learning Academy.
- Opportunities for postgraduate study, clinical education, and mentorship.

Community Impact and Inclusion

- Make a difference through compassionate care in a diverse, inclusive workforce.
- Contribute to community wellbeing initiatives and healthcare research.

Organisational Culture and Environment

- Work in a collaborative, innovative team focused on continuous improvement and excellence.

Ready to make an impact?

If you are currently employed at Western Health, please ensure you sign in through the 'Employee Login' via the external Careers Page or access the Careers Page via the intranet before applying.

Closing date: 11:59pm on 25 September 2026.

Enquiries: For further information about this role, contact Jessica Newbery (Administration Manager - Custodial Health) via ***************@wh.org.au.

Western Health is an equal opportunity employer. We welcome applications from people of all genders, Aboriginal and Torres Strait Islander peoples, people with disability, people from culturally and linguistically diverse backgrounds, and people with lived experience that strengthens their ability to do this work.

Western Health is committed to providing a safe environment for the children and young people who are involved in our services, sites and operations. We follow and abide by all legislative requirements to keep children and young people safe.

All appointments are made subject to a satisfactory Police Record Check, an Immunisation Status Clearance and a Working with Children Check (if applicable).

Western Health is committed to the psychosocial safety of all applicants and employees.

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📌 Administration Officer - Custodial Health (Melbourne)
🏢 Western Health
📍 Melbourne