An exciting opportunity is available for an experienced Licensing Officer to join a Victorian Government regulatory organisation. Working within a busy licensing function, you will be responsible for managing enquiries, assessing licensing and registration matters, providing accurate guidance to stakeholders and ensuring matters are resolved or referred appropriately.

3 months contract role.

About the role

- Act as a key point of contact for telephone, written, online and in-person enquiries.
- Assess enquiries and resolve first-tier matters where appropriate.
- Provide accurate guidance and support regarding licensing, registration and regulatory requirements.
- Assess matters in accordance with relevant legislation, policies, procedures and guidelines.
- Identify matters requiring further consideration and refer them to the appropriate internal or external area.
- Liaise with internal teams,



external stakeholders and members of the public.

About you

- Experience within a Victorian Government or regulatory setting.
- Experience working with licensing, registration, compliance, regulatory or similar processes.
- The ability to understand, interpret and apply legislation, policy and procedural guidelines.
- Confidence managing enquiries and determining the appropriate course of action or referral pathway.
- Strong attention to detail and ability to maintain accurate records.
- High computer literacy and an understanding of confidentiality and privacy requirements.
- A collaborative and resilient approach when working within a busy team environment.
- A tertiary qualification in law will be highly regarded

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📌 Licensing Officer (Melbourne)
🏢 Talent
📍 Melbourne