Job Description
Lewis Leisure Pty Limited – Rouse Hill NSW
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Opportunity to join a great team in a multi-faceted entertainment complex in Western Sydney.
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The Mercure Sydney Rouse Hillis an Accor Hotel in the Hills District comprising of 78 luxurious rooms, located withinThe Fiddler, a Premier award winingSydney Pub Hotel offering quality, sophisticated dining and entertainment in the Hills.
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We are currently seeking a hands-onexperienced Front Office Receptionist/Night Auditorto join our dedicated and qualified accommodation team at the Mercure Sydney Rouse Hill.
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Our ideal candidates for this hands-on role, will be a well presented individual, with at least one years' experience in a similar role in a similar environment. You are a first point of contact and a friendly face for the concierge of the hotel during the evening and overnight trade. You are competent in all facets of night auditing including:
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Welcome and assist guests with a warm and qualified approach.
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Manage check-ins, check-outs, reservations, room allocations and guest enquiries.
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Handle guest requests, complaints and service recovery in a qualified manner.
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Process payments, invoices and other front office transactions accurately.
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Answer telephone calls, emails and general guest enquiries.
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Checking-in late night arrivals and settling accounts for early departures;
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Assisting guest requests including switchboard operations and reservations;
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Complete Night Audit processes for end of day rollover;
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Completing necessary reconciliation and reports;
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Proficiency in the hotel system Opera Cloud and knowledge of Microsoft Excel is preferred. This position will report to the Hotel Manager.
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Above all, you're down-to-earth, approachable, and genuinely enjoy building rapport while maintaining a high level of professionalism. Authenticity is key — we're looking for friendly individuals who lead with empathy, communicate warmly, and think on their feet to ensure a seamless customer experience, even in challenging situations.
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We require flexibility as this position will consist of DAY shifts as well as NIGHT shifts from approximately 11 PM until 7 AM including weekends and public holidays, on a rotational roster.
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We can offer a competitive salary and a supportive team that will allow you to grow and develop your skills.

📌 Front Office Receptionist/night Auditor Accor Mercure Sydney, Rouse Hill New South Wales (Australia)
🏢 Lewis Leisure Pty
📍 Australia