Digital Customer Support Officer - 6 months FTC (salary)

Location: Melbourne (Wed-Fri in CBD office)
Contract length: 6 months

Start: ASAP

Must have valid driving license.

About

Our client is looking for a customer-focused IT Support Officer to join their Digital Technology team for a period of 6 months initially , providing exceptional technical support to end users across a large, multi-site organisation.

As the first point of contact for IT support, you'll be responsible for resolving Service Desk tickets, troubleshooting technical issues and ensuring users receive a responsive, high-quality support experience. Working within an ITIL-based setting, you'll collaborate with internal technology teams and external vendors to keep business-critical systems running smoothly.

This is an excellent opportunity for someone who enjoys solving problems, building strong stakeholder relationships and delivering outstanding customer service in a fast-paced support workplace.

Responsibilities

- Act as the first point of contact for IT support requests via phone, email and service portal.
- Manage and resolve Service Desk tickets within agreed service levels.
- Troubleshoot hardware, software, networking and user access issues.
- Provide remote and occasional onsite desktop support across multiple locations.
- Assist with the administration and support of LAN and WAN environments, including user access, communications, printing and endpoint devices.
- Support Microsoft technologies including Windows, Microsoft 365, Exchange and Active Directory.
- Work closely with internal technology teams and third-party vendors to resolve complex issues.




- Maintain accurate documentation and contribute to knowledge articles and support procedures.
- Assist with onboarding new employees, including IT setup and user orientation.
- Support continuous improvement initiatives and contribute to a collaborative, customer-first technology team.

Required Experience

- Previous experience in an IT Support, Service Desk or Desktop Support position.
- Strong knowledge of Windows 10/11, Microsoft Office 365 and Microsoft Exchange.
- Experience supporting Active Directory, Group Policy and user account administration.
- Understanding of LAN/WAN environments and desktop infrastructure.
- Exposure to working within an ITIL-based Service Desk environment.
- Excellent customer service and communication skills, with the ability to support users of varying technical ability.
- Strong troubleshooting, analytical and problem-solving skills.
- Ability to prioritise multiple requests and work effectively under pressure.
- A collaborative team player with a proactive approach to supporting colleagues and improving service delivery.

Why Apply?

- Join a supportive and collaborative technology team where customer service is genuinely valued.
- Work in a varied role with exposure to a broad Microsoft technology environment.
- Develop your technical and stakeholder management skills while supporting a large and diverse user base.
- Enjoy a stable role with opportunities for ongoing learning, mentoring and professional development.
- Be part of a team that values collaboration, continuous improvement and delivering an exceptional end-user experience.

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📌 Digital Customer Support Officer (Melbourne)
🏢 Precision Sourcing
📍 Melbourne