- Permanent role with exccellent REM
- Work with a household name
- Sydney OR Melbourne location

We are looking for a hands-on IAM Technical Lead to support a large client account. This role focuses on technical leadership (non-people management) combined with strong hands-on operational support across IAM platforms.

Key Responsibilities

- Provide technical leadership for IAM platforms (no people management responsibility)
- Drive solution design validation, troubleshooting support, and technical governance
- Act as escalation point for complex IAM issues and integrations
- Work hands-on on incidents, service requests, and problem tickets
- Perform deep troubleshooting and root cause analysis (RCA)
- Support access provisioning issues, PAM onboarding, and integration failures
- Ensure SLA adherence and operational stability
- Lead and actively participate in priority incident calls
- Provide technical ownership during Major Incident Management (MIM)
- Support real-time mitigation and post-incident RCA activities




- Act as SME for CyberArk PAM and SailPoint IdentityIQ / Identity Security Cloud
- Identify and implement automation and process improvements
- Contribute to runbooks, SOPs, and knowledge management
- Support audit, compliance, and remediation activities

Required Skills (Must Have)

Core IAM & Authentication Technologies

- Solid hands-on experience in:
- SailPoint Identity Security Cloud (ISC)
- Radiator RADIUS Server
- RSA Authentication Manager

Operational & Support Expertise

- ITIL Knowledge
- Proven experience in L3/L4 support and problem ticket resolution as an Individual Contributor
- Strong capability in incident handling, RCA, and system troubleshooting
- Experience in production support environments for critical security services

IAM Functional Knowledge

- Strong understanding of:
- Identity lifecycle management (Joiner–Mover–Leaver)
- Access provisioning & de-provisioning
- Authentication and MFA workflows
- RBAC / governance concepts

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📌 Sailpoint IAM Enterprise Tech Lead (Sydney)
🏢 luvo Talent
📍 Sydney