## Head of Operational Transformation – Operations MaintenanceApply: NSW - Chatswood: VIC - Melbourne - 655 Collins St: Full time: Posted Today: End Date: October 20, 2026 (26 days left to apply): JR- # **Primary Location**NSW - Chatswood# **Job Description Summary**Service Stream is seeking an exceptional Head of Operational Transformation to drive strategic improvement initiatives across our operations maintenance business. This is a rare opportunity for a commercially astute and influential leader to create lasting impact through operational excellence, data-driven decision making, AI-enabled transformation, and measurable financial outcomes.# **About the Role****Head of Operational Transformation – Operations Maintenance****Lead transformation. Unlock value. Shape the future of field operations.**Service Stream is seeking an exceptional **Head of Operational Transformation** to drive strategic improvement initiatives across our operations maintenance business. This is a rare opportunity for a commercially astute and influential leader to create lasting impact through operational excellence, data-driven decision making, AI-enabled transformation, and measurable financial outcomes.Working closely with senior leaders, operational teams, and key client stakeholders, you'll identify opportunities, build compelling business cases, and lead the implementation of high-value initiatives that improve productivity, customer outcomes, quality, and profitability.**What You'll Be Doing**As the Head of Operational Transformation,



you will:* Develop and manage a portfolio of strategic improvement initiatives across a large-scale field services environment.* Build robust business cases supported by financial modelling, quantified advantages, and clear implementation pathways.* Drive operational excellence through productivity improvement, cost optimisation, quality enhancement, and customer experience uplift.* Lead cross-functional transformation programs from concept through to benefit realisation.* Leverage **AI, automation, analytics, and digital technologies** to improve operational performance and decision-making.* Create executive dashboards and real-time reporting that provide meaningful business insights.* Partner closely with senior leaders and clients to align priorities, secure buy-in, and deliver sustainable outcomes.* Foster a culture of continuous improvement, innovation, accountability, and execution excellence.**What We're Looking For**You'll be recognised as a transformation leader who thrives on solving complex operational challenges and turning strategy into results.**Essential Experience*** Senior leadership experience within telecommunications, utilities, infrastructure, field services, or similarly complex operational environments.* Demonstrated success delivering large-scale transformation, operational improvement,



and business performance initiatives.* Strong commercial acumen, financial modelling, and business case development capability.* Experience leading cross-functional programs involving multiple stakeholders.* Advanced analytical skills and the ability to translate data into actionable insights.* Executive presence with proven capability engaging both frontline teams and C-suite stakeholders.**Highly Regarded*** Experience working with NBN or major telecommunications clients.* Lean Six Sigma, Operational Excellence, Change Management, or Project Management certifications.* Experience with Power BI, Tableau, Snowflake, Databricks, automation platforms, or AI-enabled solutions.* Qualifications in Business, Commerce, Engineering, Finance, Operations, or a related discipline.**Why Join Service Stream?**This is more than a transformation role. It's an opportunity to influence the direction of a nationally significant operation and deliver meaningful business outcomes at scale.You'll join a business that values:* **Safety** - We care about our people, customers, and communities.* **Delivery** - We do what we say we'll do.* **People** - We foster inclusion, respect, and collaboration.* **Accountability** - We own our results and make an impact.If you're a strategic thinker with a passion for operational excellence, continuous improvement, AI-driven innovation, and delivering measurable business outcomes, we'd love to hear from you.**Apply now and help shape the future of Field Services at Service Stream.**
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📌 Head of Operational Transformation – Operations Maintenance (Melbourne)
🏢 Service Stream
📍 Melbourne