We’re looking for a Customer Experience Director who is based in Melbourne, to lead commercial success across our Oceania network for our global and regional strategic customers.

About Us:

Ligentia (Member of the ASYAD Group) is a leading global supply chain technology and services provider. With expert teams and clever technology, we support customers across sectors including retail, consumer goods brands, automotive and healthcare – solving problems and making sure their goods arrive on time and in full, reliably, efficiently, cost-effectively and increasingly, sustainably.

What you'll do:

- Own retention and growth (EBITDA, share of wallet and cross-sell) for a portfolio of strategic customers across Oceania
- Lead and grow our destination customer experience & success teams
- Act as senior sponsor and trusted advisor to key customer stakeholders and executive sponsors
- Shape and deploy the customer engagement and growth strategy
- Drive product adoption and long-term customer value

What we’re looking for:

- Proven experience as an Account Director (or similar senior account-management leader)




- Strong commercial and financial acumen, with strategic planning and decision-making skills
- An inspiring people leader who can build, coach and grow high-performing teams
- Excellent communication, negotiation and stakeholder-influencing skills at all levels
- Supply chain / logistics knowledge and a genuinely customer-first mindset

What's on offer:

- Competitive remuneration package
- Discretionary performance bonus
- A free day of leave each year for your birthday
- Three outstanding office locations in Eagle Farm (QLD), Truganina (VIC) and Sydney CBD (NSW)
- Access to local and regional executive team
- Discounted car hire and employee benefits scheme
- Expendable phone plan up to $100 per month
- The backing of a 5,000 + strong global business spanning Asia, Australia, Europe, the UK and the USA across owned offices and agent network

This is a rare opportunity to own the customer relationship for our most important accounts in the region, with the backing of a global business.

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📌 Customer Experience Director (Melbourne)
🏢 Ligentia
📍 Melbourne