Take the next step in your career with this exciting opportunity within Queensland Health!

What you'll do

As the Manager Operational Assurance, you will lead and manage a high-performing technical team responsible for the delivery, operation and support of enterprise infrastructure services, ensuring reliable system connectivity and the effective management of ICT incidents and problems to meet agreed service levels. You will collaborate closely with operational teams across the branch to drive the alignment and integration of services, processes and performance standards, while overseeing the provision, implementation and optimisation of infrastructure resources and assets. In this role, you will monitor and analyse operational performance, develop workforce and business plans, and foster strong partnerships across Technology Services Branch to support service excellence. You will work with vendors and stakeholders to identify solution capabilities, ensure strategic alignment, and proactively manage service provider contracts and budgets to support the ongoing delivery of shared enterprise infrastructure. Additionally, you will lead the development of briefs, reports and strategic communications, engineer fit-for-purpose solutions that align with enterprise architecture and security standards, and build strong relationships with stakeholders to achieve a shared understanding of ICT challenges and solutions.

About you

We are searching for someone who has:





- Demonstrated ability to develop and promote ITIL Service Management processes primarily incident / problem / change / release / configuration management. (SFIA Code: ITMG 6).
- Proven general understanding and high level technical knowledge in some of the following technology domains, to provide technical direction, standardisation, professional advice and support of enterprise infrastructure in a large customer focus organisation: (SFIA Code: TECH 6)
- External Access and voice service solutions;
- Enterprise Network, both Wide and Local Areas;
- IP Telephony, Session Initiated Protocol (SIP) connectivity, Telecommunications termination infrastructure and Session Border Controller solutions including Quality of Service models and least cost routing for voice carriage.;
- Extensive expert knowledge of current and emerging practices in the management of large scale enterprise applications and the ability to rapidly acquire knowledge of the business environment of healthcare. (SFIA: EMRG Level 5.
- Demonstrated ability to manage diverse activities and priorities across organisational boundaries to ensure that service delivery meets agreed service levels in a customer focused ICT environment

Why work with us?





Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes

- 12.75% superannuation
- 17.5% leave loading
- Access to 24/7 confidential employee support providers and counsellors including for immediate family members
- Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.
- Career progression with more than 300 diverse career pathways and career support to take you further!
- Access to a variety of programs and initiatives to support training and career growth.
- Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.

Our commitment to equity, diversity and inclusion

At Queensland Health, our work workplace is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.

#J-18808-Ljbffr

📌 Manager Operational Assurance (Brisbane City)
🏢 Queensland Health
📍 Brisbane City