Head of Customer Support & Experience Operations (City of Gold Coast)

Head of Customer Support & Experience Operations (City of Gold Coast)

24 Sep
|
ExecThread
|
City of Gold Coast

24 Sep

ExecThread

City of Gold Coast

ExecThread is seeking a strategic Head of Customer Support / Call Centre Manager on the Gold Coast. This hybrid role leads a 12-15 person team, shaping the future of customer experience and operations across phone and email channels.

You will drive queue management, SLA tracking, and quality assurance while partnering with senior leadership to deliver customer-centric outcomes. The ideal candidate combines people leadership with an analytical mindset, leveraging data to refine workflows and

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📌 Head of Customer Support & Experience Operations (City of Gold Coast)
🏢 ExecThread
📍 City of Gold Coast

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