Mosaic Property Group in Queensland is seeking a hands-on Head of Customer Care to safeguard and enhance the customer experience across the Mosaic journey, from pre-settlement through post-settlement and ongoing support. You will oversee customer communication, issue resolution and stakeholder engagement in a landscape with complexity and elevated expectations.
Reporting to the General Manager - Brand & Customer, you will lead the function's evolution, balance escalation management with
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📌 Chief Customer Experience Leader (Brisbane City)
🏢 Mosaic Property Group
📍 Brisbane City
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