Sonder in Sydney is seeking a Scaled Tech Touch Program Manager to own automated journeys for customers without a named CSM. You’ll design, build, and optimize onboarding, health-score triggers, and renewal nudges, partnering with Data & Insights, Product, and the CSM tiers to ensure automation delivers real value.
If you enjoy systems thinking, data-driven decision making, and experiments, you’ll fit right in. This role combines tech, process, and customer success at scale.
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📌 Automation & Lifecycle Program Manager (Sydney)
🏢 Sonder
📍 Sydney