State Street is seeking an experienced Level 3 Product Technical Support Incident Manager to own end-to-end major incident lifecycles across the SaaS APAC estate, driving speed, structure and transparent communication from detection to resolution and RCA.
The role coordinates Support, L3/ASE, SaaS Ops, DevOps and Infra to a single resolution path, protecting client experience with disciplined updates to executives and clients.
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📌 Senior Major Incident Manager — ITIL & Service Reliability (Melbourne)
🏢 State Street
📍 Melbourne
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