The Strategic Account Manager is a direct sales role managing renewals, cross-sell and upsell opportunities.

This role is responsible for managing and growing tier 1 client accounts, acting as a trusted partner to help customers maximise the value of Shootsta's video tech platform and services.

Key responsibilities

Manage client renewals (12 and 24 months)

Develop account plans and lead regular client meetings

Identify upsell and cross-sell opportunities within existing accounts

Coordinate with internal teams to deliver solutions that align with client goals

Analyze data and interpret account performance metrics

Translate insights into actionable recommendations

Engage stakeholders at multiple levels through communication, presentation, and negotiation

About you

3-5+ years managing enterprise sales cycles, particularly with a SaaS, PaaS or subscription styled model

Demonstrated experience in account management, client relationship management, or customer success, ideally with strategic or enterprise-level accounts

Skills in consultative selling, business development, and identifying upsell and cross-sell opportunities within existing accounts

Ability to analyze data, interpret account performance metrics,



and translate insights into actionable recommendations

Robust communication, presentation, and negotiation skills, with the ability to engage stakeholders at multiple levels

Experience working with SaaS platforms, digital media, or video production services is highly beneficial

Organisational and project management skills, including managing multiple accounts, deadlines, and internal stakeholders

Comfort collaborating in a fast-paced, creative environment and adapting to evolving client needs

Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent practical experience

About us

Shootsta is a global video technology platform that helps organisations scale their video content through an integrated suite of apps and professional services. The company's purpose is to simplify video for all businesses by removing production barriers and enabling teams to create quality, on-brand video content. Shootsta's tools and expert support empower clients to communicate clearly, tell impactful stories, and drive business outcomes through video.

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📌 Strategic Account Manager (Sydney)
🏢 Shootsta
📍 Sydney