SLA & Incident Governance Lead (Ryde)

SLA & Incident Governance Lead (Ryde)

24 Sep
|
Singtel Group
|
Ryde

24 Sep

Singtel Group

Ryde

Optus is seeking an experienced Incident and SLA Governance Manager to steer incident and SLA processes across internal teams, vendors and government-focused environments. You’ll serve as the SME for Incident and SLA design, ITIL alignment, platform integration, and performance reporting.

You will drive continuous improvement, manage stakeholders across delivery, vendor, and customer groups, and lead changes in complex ICT operations with a focus on operational excellence and reliable service

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📌 SLA & Incident Governance Lead (Ryde)
🏢 Singtel Group
📍 Ryde

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