Director, Customer Experience — SaaS Support Lead (Hybrid) (Melbourne)

Director, Customer Experience — SaaS Support Lead (Hybrid) (Melbourne)

24 Sep
|
Alayacare
|
Melbourne

24 Sep

Alayacare

Melbourne

AlayaCare is seeking a Director of Customer Support in Melbourne to drive strategy and transformation for a growing global SaaS business. The role involves balancing hands-on leadership with scalable processes, and owning critical escalations.

You will lead the ANZ Support team, shape the operating model, and partner with CS, Product and Engineering while embracing AI, automation and self-service to support more customers efficiently.

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📌 Director, Customer Experience — SaaS Support Lead (Hybrid) (Melbourne)
🏢 Alayacare
📍 Melbourne

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