Xero is seeking an Incident Manager to orchestrate major and minor incidents from the customer perspective, across engineering, product, support and leadership. You’ll own end-to-end incident management, from investigation and impact assessment to post-incident reviews and recommendations that prevent recurrence.
You’ll build systems and processes to enable rapid responses, coordinate cross-functional teams across regions, and communicate clearly with customers to minimise disruption and
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📌 Customer Incident Response Lead (Burwood)
🏢 Xero
📍 Burwood
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