About us

Khans Supermarket Group is a family-run independent retailer operating 10 IGA supermarkets across regional and suburban New South Wales, plus a Gift Shop and a BP Petrol Station. We are proud of our local stores, our people and our communities, and we are growing.

The role

We are looking for an experienced multi-site retail leader to take charge of operations across our network. You will lead our Store Managers, lift performance and standards, and drive sustainable sales growth and profitability. This is a hands-on, on-the-road role with regular store visits, reporting directly to the Directors.

What you will do

- Grow sales and profit: lead initiatives that deliver year-on-year sales growth, stronger margins and tighter cost control
- Lead Store Managers: coach, support and hold managers accountable for weekly targets, standards and results
- Lift store standards: presentation, cleanliness, food safety and WHS compliance across every site
- Control the numbers: stock control, shrinkage reduction and labour efficiency in line with wage targets
- Partner with Buying: make sure promotions, stock flow and layouts are executed well in store
- Build capability: work with HR on recruitment, training, succession planning and retention
- Own compliance: WHS programs,



liquor licensing, food safety certifications and Metcash audits
- Report and fix: track KPIs (sales, GP%, shrinkage, wages %, compliance), find root causes and act on them

What you will bring

- 5+ years' multi-site retail operations experience (Area Manager, Regional Manager or similar)
- Supermarket, grocery or FMCG retail background (essential)
- A track record of improving sales, margin and operational standards
- Solid leadership, communication and coaching skills
- Confidence with sales reports, P&L; drivers and KPI tracking
- IGA or independent supermarket experience (highly regarded)
- Current driver's licence and own vehicle, with regular travel between stores
- Flexibility to attend leadership or urgent site meetings outside standard hours when needed

What we offer

- Competitive salary package including Bonus plans
- Fuel allowance (in addition to base salary)
- A senior role with direct access to decision makers and room to shape how we operate
- A supportive, family-owned business that is investing in growth

Only shortlisted candidates will be contacted. Applicants must have full working rights in Australia.

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📌 Retail Operations Manager (Picton)
🏢 Khan Group
📍 Picton