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Duration: Perm Role

Role Summary

The L3 Azure Service Integrator will be responsible for providing advanced technical support, integration, governance, and operational leadership across Azure cloud services. The role requires deep hands-on expertise in Azure infrastructure, networking, identity, security, monitoring, automation, and service management.

The candidate will act as a senior escalation point for complex Azure incidents, service integration issues, cloud platform changes, and cross-functional technical coordination. The role will also be responsible for driving operational excellence, automation, proactive monitoring, cost optimization, and platform reliability in line with Azure best practices such as reliability, security, cost optimization, operational excellence, and performance efficiency. Microsoft’s Azure Well-Architected Framework also emphasizes secure, reliable, performant, cost-optimized, and operationally excellent workloads.

Key Responsibilities

1. Azure Cloud Operations & L3 Support

- Provide L3 support for Azure infrastructure and platform services.
- Troubleshoot complex issues across Azure compute, storage, networking, identity, monitoring, security, and backup services.
- Act as the final technical escalation point for P1/P2 incidents and critical service-impacting issues.
- Perform deep-dive root cause analysis and recommend permanent fixes.
- Participate in major incident bridges and customer technical calls.
- Ensure timely incident resolution in line with SLA and operational commitments.
- Integrate Azure services with enterprise systems, monitoring platforms, ITSM tools, security tools, and automation workflows.
- Support service onboarding, transition, and integration of new Azure workloads into steady-state operations.
- Coordinate with application, infrastructure, network, security, DevOps, and service management teams.
- Ensure Azure services are integrated with monitoring, alerting, backup, patching, access management, and change processes.
- Maintain service integration documentation, runbooks, SOPs, and operational handover documents.
- Manage and support Azure services including:
- Azure Backup and Recovery Services Vault
- Azure Monitor and Log Analytics
- Azure SQL / Managed Instance, where applicable
- Azure Kubernetes Service, where applicable

- Support subscription, resource group, tagging, naming convention, and governance standards.
- Review platform health, capacity, availability, and resilience.

4. Monitoring, Observability & Automation

- Configure and manage Azure Monitor, Log Analytics, alerts, dashboards, and workbooks.




- Develop KQL queries for operational insights and troubleshooting.
- Automate repetitive tasks using Azure Automation, PowerShell, Azure CLI, Logic Apps, or DevOps pipelines.
- Drive proactive monitoring, self-healing, automated remediation, and operational efficiency initiatives.
- Microsoft identifies observability, automation, DevOps practices, and safe deployment practices as key areas of operational excellence in Azure workloads.

5. Security, Governance & Compliance

- Implement and support Azure governance using Azure Policy, Management Groups, RBAC, Blueprints or equivalent governance controls.
- Review identity and access management using Microsoft Entra ID, RBAC, PIM, MFA, and conditional access.
- Support vulnerability remediation, secure configuration, logging, and compliance requirements.
- Work with security teams to review Defender for Cloud recommendations and remediate risks.
- Ensure adherence to customer security standards and cloud governance policies.

6. Change, Release & Problem Management

- Assess technical impact and implementation risk for Azure changes.
- Prepare and review implementation plans, rollback plans, validation steps, and change documentation.
- Support CAB reviews and technical change approvals.
- Perform post-change validation and ensure zero/low impact to production services.
- Participate in problem management and recurring incident reduction initiatives.
- Review Azure usage, resource sizing, cost trends, and optimization opportunities.
- Identify idle, underutilized, or oversized resources.
- Recommend cost optimization through reserved instances, savings plans, right-sizing, shutdown schedules, and storage tiering.
- Support tagging compliance and chargeback/showback reporting.
- Azure Well-Architected guidance includes cost optimization as a core pillar focused on reducing waste and improving usage and rate efficiency. (learn.microsoft.com)

8. Documentation & Knowledge Management

- Create and maintain:
- Operational runbooks
- SOPs
- KT documents
- RCA reports

- Provide knowledge transfer to L1/L2 teams.
- Improve shift-left capability by documenting known errors and standard fixes.

Required Technical Skills

- Strong hands-on experience with Azure IaaS and PaaS services.
- Azure Virtual Machines, disks, availability sets, availability zones, VMSS.
- Azure Storage including Blob, File Share, managed disks, lifecycle management.
- Azure Backup, Azure Site Recovery, and disaster recovery design/support.
- Azure Key Vault and secrets/certificate management.
- Microsoft Entra ID integration and access control.

Automation & Scripting

- Strong PowerShell scripting skills.
- Working knowledge of Azure CLI.
- Experience with ARM templates, Bicep, or Terraform.




- Exposure to Azure DevOps or GitHub Actions.
- Ability to automate operational tasks, reporting, and remediation.

Security & Compliance

- Understanding of cloud security controls.
- Experience with Defender for Cloud, Azure Security Center, secure score, and compliance recommendations.
- Good knowledge of RBAC, least privilege access, PIM, MFA, conditional access, and audit logging.
- Familiarity with ISO, SOC, ITIL, or customer-specific compliance frameworks.

Preferred Skills

- Experience in Azure migration projects.
- Experience with hybrid cloud environments.
- Knowledge of Windows Server, Active Directory, DNS, DHCP, Group Policy.
- Understanding of Linux administration.
- Experience with containers, AKS, or Kubernetes.
- Exposure to SQL, Azure SQL, or database platform support.
- Familiarity with FinOps practices.
- Experience with multi-vendor service integration.
- Experience working in large enterprise or managed services accounts.

Certifications

Mandatory / Strongly Preferred

Preferred

- Microsoft Certified: Azure Solutions Architect Expert – AZ-305
- Microsoft Certified: Azure Network Engineer Associate – AZ-700
- Microsoft Certified: Azure Security Engineer Associate – AZ-500
- Terraform Associate certification, if applicable

- Reliable and reliable Azure platform operations.
- Timely resolution of L3 incidents and escalations.
- Accurate RCA and permanent fix implementation.
- Improved monitoring and proactive alerting.
- Reduced recurring incidents through problem management.
- Updated runbooks, SOPs, and technical documentation.
- Cost and performance optimization recommendations.
- Successful onboarding and integration of Azure workloads into operations.
- Compliance with customer governance, security, and change management processes.

KPIs / Success Measures

- SLA compliance for Azure incidents and service requests.
- Reduction in repeat incidents.
- Reduction in manual operational effort through automation.
- Azure backup and monitoring compliance.
- Security and governance compliance score improvement.
- Timely RCA completion for major incidents.
- Customer satisfaction and positive stakeholder feedback.
- Cost optimization opportunities identified and implemented.

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📌 Azure Service Integrator (Melbourne)
🏢 HCLTech
📍 Melbourne