Job Description
At FC Accounting Co, we support hospitality business owners with the financial clarity and guidance they need to run thriving businesses.
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We're not your typical accounting firm — our core values are authenticity, integrity, and a bold & fun approach to how we work with our clients and each other.
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About the Role
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We're looking for a highly organised, people-focused Client Administrator & Onboarding Coordinator to join our growing team.
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This is a client-facing role where you'll be the first point of contact for many of our clients. You'll play a key role in keeping things running smoothly — from answering phones and managing communication to supporting compliance, administration & client onboarding.
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This position is ideal for someone who:
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Loves being organised
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Enjoys helping people
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Takes pride in getting the details right
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Loves chatting to people
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This is a full time role, but the hours can be adaptable for the right candidate.
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Key Responsibilities
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Answer incoming calls and manage client enquiries
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Manage ATO correspondence and assist with lodgements (BAS, IAS, PAYG, etc.)




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Handle incoming and outgoing mail
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Assist with company setups and ASIC compliance
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Maintain accurate client records and communication logs
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Support Pod Managers and Accountants with day-to-day admin
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Follow up outstanding information and keep workflows moving
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AML Compliance
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Current Client Onboarding
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About You
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Highly organised with strong attention to detail
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A confident communicator who enjoys working with clients
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Accounting firm experience
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Proactive and willing to learn
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Reliable and follows through on commitments
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Brings a positive attitude and enjoys being part of a team
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Nice to have (but not essential):
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Exposure to ATO processes or compliance
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Accounts experience
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Why Join Us?
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Flexible working arrangements
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Supportive, down-to-earth team culture
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A role where you genuinely make a difference to clients
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Chance to grow and develop within the business
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📌 Client Administrator & Onboarding Coordinator North Mackay
🏢 FC Accounting
📍 North Mackay