Job Description
BOQ Group is seeking a Customer Assistance Specialist on a 12 month max term contract in Brisbane. You will assess hardship requests, work with customers to understand circumstances, and identify practical support options to achieve sustainable outcomes.
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The role emphasizes empathy, transparent communication, and the ability to manage sensitive conversations while maintaining high standards of accuracy and customer service. A cooperative team workplace supports growth within financial services.
📌 Financial Hardship Support Specialist Queensland
🏢 Boq Group
📍 Queensland
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