Job Description
This role provides senior operational support across core housing services, working alongside Client Service Officers and the leadership team to strengthen practice, resolve complex enquiries, support consistent decision-making, and drive service excellence.
n
Key responsibilities
n
n
As a Senior Client Service Officer, you will support clients to access and maintain housing services while delivering high-quality customer outcomes.
n
Across both roles, you will: Mentor and support Client Service Officers to strengthen service delivery outcomes.
n
Across both roles, you will: Exercise sound judgement, empathy and problem-solving skills when responding to complex situations.
n
Provide specialist advice and senior practice support to clients with complex housing and support needs.
n
n
What you need
n
n
We're looking for people who are passionate about making a difference in the lives of vulnerable clients and communities.
n

📌 Senior Client Service Officer Northern District New South Wales
🏢 Homes NSW
📍 New South Wales