Job Description
Cafe | Front of House | Department Manager
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Our Café is the heartbeat of our store — fast-paced, vibrant, and built around exceptional coffee, fresh food, and genuine customer experience. We are now seeking a dynamic Café | Front of House (FOH) Department Manager to lead this space with energy and passion.
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About The Role |
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This is a hands-on leadership position responsible for overseeing all front-of-house operations within our Café. You will lead from the floor — setting the standard in service, pace, and presentation — while driving team performance and commercial outcomes.
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You will be accountable for:
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Leading, mentoring, and developing a high-performing FOH team
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Creating a positive and customer focused culture
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Delivering exceptional customer experiences every shift
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Managing rosters, daily productivity and café operations
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Ensuring food safety, compliance, and operational standards are upheld
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Working collaboratively with kitchen and senior leadership teams
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This role requires someone who thrives in a high-volume environment and understands how to balance service excellence with commercial performance.
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Skills, Experience & Attributes |
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3+ years' experience in café, hospitality, or retail food leadership
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Proven experience managing teams in a rapid-paced environment
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Solid understanding of coffee operations and FOH workflow
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Exceptional communication and conflict resolution skills
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A proactive, solutions-focused leadership style
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Availability for early mornings, weekends and peak trading periods
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How We Care For You |
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We take care of our team the same way we take care of our customers — with heart.
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Free onsite parking
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Free fresh meals and snacks during your shift
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Free barista-made coffee
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Staff discount card for you and your immediate family
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Mental health support through our Employee Assistance Program
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A supportive team culture and real prospects to grow your career
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📌 Cafe Front Of House Department Manager Victoria
🏢 Lamanna Direct
📍 Victoria