Job Description
Workshop Secretary / Customer Service - Automotive
Workshop Secretary / Customer Service - Automotive
We are looking for a reliable, organised and confident Workshop Secretary / Customer Service Administrator to join our busy car repair and automotive accessories fitting workshop.
This is a hands-on role for someone who enjoys dealing with customers, coordinating workshop administration and keeping orders and day-to-day operations organised.
About the Role
Your responsibilities will include:
Answering incoming phone calls and assisting customers professionally
Responding to customer enquiries by email
Providing excellent customer service and handling customer concerns
Taking and processing orders
Packing and preparing orders for dispatch or collection
Liaising with customers, suppliers and workshop staff
Assisting with general office and administrative duties
Following up on customer enquiries and orders
Helping resolve customer issues and problems efficiently
Supporting the workshop team with day-to-day administration
About You
The successful applicant will have:
Excellent customer service and communication skills




Valuable telephone and email communication skills
Robust organisational skills and attention to detail
The ability to work independently and as part of a team
A positive, professional and friendly attitude
The ability to stay calm and organised in a busy workshop environment
Knowledge of car parts, automotive accessories or the automotive industry
The ability to understand customer needs and confidently help solve problems
Previous experience in an automotive workshop, parts business or similar environment will be highly regarded
What We Are Looking For
We are looking for someone who is reliable, responsible and willing to learn, with a genuine interest in the automotive industry.
You will be an key part of the business and will need to be comfortable speaking with customers, understanding their requirements and finding practical solutions when problems arise.
Monday to Friday - Full-Time
If you are organised, customer-focused and have automotive knowledge, we would love to hear from you.

📌 Workshop Secretary / Customer Service Automotive New South Wales
🏢 Nevera Auto
📍 New South Wales