We're seeking a Fraud & Disputes Officer to join a leading financial services organisation, where you'll play a key role in investigating fraudulent activity, managing customer disputes and helping strengthen fraud prevention controls across the business.
About the Role
As a Fraud & Disputes Officer, you'll be responsible for investigating customer disputes and unauthorised transactions across a range of banking products and services.
You will assess fraud alerts, analyse transaction activity, engage with customers and ensure cases are managed in line with regulatory obligations and internal policies.
Key responsibilities include:
Investigating disputed and potentially fraudulent transactions
Managing fraud alerts and customer enquiries from initial assessment through to resolution
Reviewing transactional behaviour to identify fraud trends and emerging risks
Escalating suspicious activity and control weaknesses where required
Supporting compliance with industry regulations and banking obligations
Contributing to process improvements and operational excellence initiatives
Working closely with internal stakeholders across fraud, risk and operations teams




Delivering high-quality customer outcomes while meeting service level agreements and productivity targets
About You
We're looking for someone with a strong investigative mindset who enjoys problem-solving and has a genuine interest in fraud prevention and customer protection.
You'll bring:
Previous experience in fraud operations, disputes, financial crime or banking operations
Strong understanding of the financial services industry
Experience managing customer investigations and case workloads
Excellent written and verbal communication skills
Solid attention to detail and analytical capabilities
Ability to identify risks and escalating issues appropriately
Sound time management and organisational skills
A cooperative approach and willingness to support team objectives
What's on Offer?
Chance to join a recognised and innovative financial services organisation
Structured training and development opportunities
Collaborative and supportive team environment
Exposure to fraud, disputes, risk and operational excellence initiatives
Career progression opportunities within financial crime and banking operations
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📌 Fraud And Dispute Officer New South Wales
🏢 Momenta Resourcing
📍 New South Wales