IKEA is seeking an Intraday Specialist in Tempe, NSW. You will monitor real-time contact centre performance to keep demand and staffing aligned across channels. The role requires proactive analysis, stakeholder engagement, and action-oriented scheduling to optimise service levels.
Join a hybrid, permanent team within the Workforce Management group, with solid focus on forecasting, capacity planning, and intraday management using Genesys, Verint, Kronos, and Dialog.
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📌 Intraday Real Time Workforce Optimizer Sydney
🏢 Ikea
📍 Sydney
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