Job Description VICTAULIC Customer Care Representative

Location: Eagle Farm, Queensland Employment Type: Full-Time Department: Customer Care

ABOUT VICTAULIC

Victaulic, headquartered in Easton, Pennsylvania, is the global leader in mechanical pipe joining solutions, delivering advanced technologies and engineering services to address complex piping challenges faced by engineers, site owners and contractors. Since 1919, our innovative solutions have improved construction productivity and reduced risks, ensuring projects are completed safely, on time, and within budget. With over 6,000 employees spanning 50+ locations worldwide, our teams are dedicated to delivering advanced technologies and engineering expertise that address real-world challenges across a wide range of industries.

Our sustainable solutions, made from high quality, graded scrap steel, promote circular construction by making piping systems infinitely reconfigured and minimizing environmental impact. Today, our high-quality products are used in more than 140 countries, supporting some of the world’s most critical and prestigious structures.

An Industry Leader with a Heart as Big as Its Ambition and Innovation

At Victaulic, we’re committed to constructing a better world for and with our people.

Let’s Build a Better World Together. Our commitment to our people is built on four pillars: We build from within. We stand behind our people. We foster an workplace for constant learning. We engineer change for a more stable and sustainable world.

YOUR IMPACT STARTS HERE

As a Customer Care Representative, you will focus on providing a consistent and high standard of customer service and create an excellent customer experience for our key distributors and client base.

WHAT YOU’LL BUILD & OWN

Perform all order processing and service-related activities to ensure the accurate, timely and effective handling of the customers’ requirements. Provide courteous and professional responses for all product and order related enquiries. Perform quotation and order entry, edit and maintenance, handle all telephone and email enquiries relating to freight, orders, or billing issues. Responsible to analyze and resolve customer requests,



enquiries, or problems by utilizing established procedures. Identify and report all instances of customer issues, potential sales leads and system deficiencies that are not immediately resolved to Supervisor and Sales Representative and / or Sales Management. Follow up on incoming / outgoing goods schedule to provide accurate and timely feedback to customers and the sales team. Prevent and /or resolve any billing disputes ensuring improved efficiencies. Other duties and tasks assigned by the Customer Care Supervisor.

WHAT YOU BRING

Proven experience in a similar role, ideally in customer service, internal sales, administration, bookkeeping, call centre, etc. Strong proficiency in using Microsoft Office – Word, Excel and Teams and knowledge of an ERP system is highly regarded.

WHAT SETS YOU APART

Goal-oriented, reliable, self-motivated and able to multi-task effectively. Problem solver, hands on, flexible and willing to take initiative. Strong coordination and follow-up skills. Willingness to be flexible within our working schedules and work occasional overtime. Willingness to travel to our Eagle Farm office everyday.

WHAT WE OFFER

- Competitive salary package
- Career development programs and internal promotion opportunities - we believe in growing talent from within.
- Ongoing learning and professional development opportunities
- Employer Superannuation Contribution
- Annual leave benefits and paid public holidays
- Flexible working arrangements where business needs allow
- Inclusive, collaborative culture where people support one another and celebrate success
- Join a company whose products contribute to a safer, more sustainable built environment every day.

EQUAL EMPLOYMENT OPPORTUNITY





Victaulic is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We welcome applications from all qualified candidates and make employment decisions based on merit, qualifications, experience, and business needs.

We are committed to providing a work environment free from discrimination and harassment and encourage applications from individuals of all backgrounds, regardless of age, gender, race, ethnicity, religion, disability, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.

We value diversity and believe that an inclusive workforce strengthens our business and communities.

VICTAULIC STAFFING PARTNER COMMUNICATION POLICY

All staffing agencies are strictly forbidden from directly contacting any Victaulic employees, except those within the Human Resources/Talent Acquisition team.

All communications, inquiries and candidate submissions must be routed through Victaulic’s Human Resources/Talent Acquisition team.

Non-compliance with this policy may result in the suspension of partnership, cancellation of the current contract, and/or the imposition of a mandatory probation period before any future business can resume.

Additionally, non-compliance may lead to a permanent ban on future business. This policy ensures a streamlined and compliant recruitment process.

Let’s Build a Better World Together.

victaulic.com/careers Victaulic is a leader in pipe joining solutions, with over 5,500 employees involved in some of the most prestigious construction projects worldwide. From the Hoover Dam to Bird’s Nest National Olympic Stadium in Beijing, Victaulic is there—increasing stability and sustainability wherever we go. While working for a fast-growing global leader is attractive, most Victaulic employees feel our best attributes are what we do for our people. This means doing things like building from within, sticking to our word, taking care of each other, and doing the right thing even when no one is watching. This blend of extraordinary opportunity and genuine caring is why so many people choose to build their lives and careers with us.

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📌 Customer Care Representative (Queensland)
🏢 Victaulic Australia
📍 Queensland