AI-Driven CS Automation Programs Lead (New South Wales)

AI-Driven CS Automation Programs Lead (New South Wales)

24 Sep
|
Sonder
|
New South Wales

24 Sep

Sonder

New South Wales

Sonder in Sydney is seeking a Scaled Tech Touch Program Manager to own automated customer journeys—onboarding, health-score triggers, and renewal nudges—for accounts without a named CSM. You'll design, build and iterate partnerships with Data & Insights, Product, and CS teams.

The role emphasizes experimentation (A/B tests), lifecycle campaigns (email, in-app), and hands-on use of CRM tools like HubSpot to improve outcomes at scale.

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📌 AI-Driven CS Automation Programs Lead (New South Wales)
🏢 Sonder
📍 New South Wales

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