Job Description

Our client is a leading Australian energy provider supplying essential gas products and services to residential, commercial and industrial customers nationwide.

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- $37 per hour
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- Monday to Friday 8:30am-5:00pm - no weekends!
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- Ongoing opportunity
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- Supportive team environment
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- Long-term career opportunities
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About the role:

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- Answer inbound calls and respond to customer enquiries
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- Manage requests received via email and online platforms
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- Process customer bookings, orders and service requests
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- Provide accurate information about products and services
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- Resolve customer concerns and elevate complex matters when required
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- Maintain accurate customer records and update internal systems
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- Complete general administration and data entry
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About you:

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- Previous customer service, administration, reception or call centre experience
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- Robust verbal and written communication skills
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- Excellent attention to detail and accuracy
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- Confident using Microsoft Office and customer management systems
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- Able to multitask effectively in a fast-paced environment
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- Strong problem‐solving and conflict‐resolution skills
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- Professional, positive and customer‐focused attitude
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- Willing and able to complete a pre‐employment medical, drug and alcohol screening, and police check
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📌 Customer Service Officer (East Ballina)
🏢 BLU by Adcorp
📍 East Ballina