We are seeking a dynamic Duty Manager to join the team at Pinnacle People. This is a full-time position based in Brisbane where you will play a critical leadership role in managing daily operations in the staffing and recruitment for Brisbane and the Gold Coast.

Key responsibilities

Coordinate and oversee casual workforce operations during assigned shifts, ensuring all client staffing requirements are met and services are delivered efficiently.

Manage employee check-ins, attendance, shift coverage and last-minute roster changes to maintain operational continuity.

Act as the primary point of contact for client and employee enquiries, resolving issues promptly and professionally.

Build and maintain strong relationships with clients, ensuring a high standard of service delivery and workforce support.

Ensure all employees comply with client site requirements, company policies, workplace procedures and safety standards.

Monitor staff performance, attendance and conduct, escalating concerns and contributing to performance management processes as required.

Respond effectively to operational issues,



employee incidents and urgent staffing requirements, making decisions independently when necessary.

What we're looking for

Proven experience working in a hospitality or hotel management environment, preferably in a supervisory or management capacity

Strong knowledge of front office operations and guest services best practices

Excellent leadership and team management abilities with the capacity to motivate and develop staff

Exceptional customer service skills with the ability to handle challenging situations with professionalism and tact

Outstanding communication skills, both verbal and written

Proficiency with computer software

Robust organisational and multitasking abilities in a fast-paced environment

Problem-solving skills with the ability to make decisions independently and take initiative

This role requires availability to work a rotating roster across 6 days

The rotating roster includes weekends as required

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📌 Duty Manager (Queensland)
🏢 Pinnacle People
📍 Queensland