Job Description

Service Coordinator – Tradewise Group QLD

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Tradewise Group is a well-respected Commercial Plumbing Company boasting a fantastic company culture and a reputable customer portfolio. We pride ourselves on delivering excellence, reliability, and responsiveness to our clients 24/7 | 365 days a year.

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We specialise in all facets of plumbing across shopping centres, commercial properties, and industrial sites, offering services that extend beyond plumbing — including pumping systems, fire systems, excavation/rectification works, and minor project works.

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Due to ongoing growth and business success, Tradewise Group is seeking an experienced Service Coordinator to join our expanding Service Department in Ormeau QLD. This role plays a key part in coordinating day-to-day service operations, supporting field technicians, and ensuring our customers receive exceptional service and timely communication.

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About the Role

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The Service Coordinator will work closely with our Service Technicians, Supervisors, and Management team to schedule, allocate, and oversee service jobs from start to finish. This role is ideal for someone who thrives in a fast-paced, agile environment, can multi-task, and has strong organisational and communication skills.

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Key Responsibilities

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Coordinate and schedule daily service jobs and allocate technicians accordingly

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Manage incoming service requests and ensure timely response to customer needs

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Prepare and issue job orders, service documentation, and reports

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Liaise with clients regarding job status, variations, and follow-up actions

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Support quoting, invoicing,



and general administration related to service work

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Track progress of ongoing jobs to ensure they meet Tradewise standards and deadlines

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Maintain communication with the Service Manager and Technicians to ensure smooth workflow

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Assist with the coordination of after-hours and emergency call-out work

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What We're Looking For

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Previous experience in a Service Coordination, Scheduling, or Plumbing Administration role (preferred)

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Strong organisational and time-management skills

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Excellent communication and customer service skills

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Proficiency with job management systems (experience with AroFlo highly regarded)

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Ability to work both independently and as part of a close-knit team

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A proactive approach and commitment to continuous improvement

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What You'll Receive

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Competitive salary commensurate with experience

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Supportive and collaborative work environment

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Career growth opportunities within a respected and expanding company

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Your application will include the following questions:

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- How many years' experience do you have in a Plumbing Role?
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- How many years' experience do you have as a service coordinator?
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- Do you have a current Police Check (National Police Certificate) for employment?
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- Which of the following statements best describes your right to work in Australia?
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- What's your expected annual base salary?
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- Do you have a current Australian driver's licence?
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- Which of the following Microsoft Office products are you experienced with?
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- Do you have experience in a role which requires relationship management experience?
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What can I earn as a Service Coordinator

📌 Service Coordinator (City of Gold Coast)
🏢 IMIPIE
📍 City of Gold Coast