Job Description

We are a well-established and growing allied health practice seeking an experienced and organised receiptionst to join our supportive multidisciplinary team on a permanent full-time basis.

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Our team consists of 4 Dietitians and a Credentialed Diabetes Educator working across multiple locations in Southern Sydney. This role will primarily be based in our Sutherland office within a busy medical specialist environment. We support a diverse client base ranging from pregnant mothers to elderly patients and work closely with a strong referral network including GPs, specialists, surgeons, and allied health professionals.

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This is a varied and hands-on role suited to someone who thrives in a quick-paced healthcare setting, enjoys supporting both patients and clinicians, and takes pride in creating efficient systems and smooth day-to-day operations.

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About the Role

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As the central support person within the practice, you will play a key role in ensuring the seamless operation of the clinic while delivering a high standard of patient care and administrative support.

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Key Responsibilities

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- Welcoming patients and providing a professional and compassionate first point of contact
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- Managing phone calls, emails, appointments, and clinician schedules across multiple locations
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- Coordinating complex diaries and supporting daily clinic operations
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- Processing billings and claims including Medicare, DVA, NDIS, WorkCover, and private health insurance
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- Managing accounts administration, reporting, and outstanding payments
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- Maintaining accurate patient records and database systems with strict confidentiality
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- Supporting clinicians with administrative and operational tasks
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- Updating website content and clinic resources where required
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Skills & Experience

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- Previous experience in medical reception, practice management, or healthcare administration
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- Strong organisational skills with the ability to multitask and prioritise effectively
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- Ability to work independently, whilst remaining a key member of a wider team
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- Excellent written and verbal communication skills
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- Professional, friendly, and empathetic approach to patient care
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- High attention to detail and accuracy
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- Experience with Medicare, NDIS, DVA, and private billing processes
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- Confidence working independently while contributing to a collaborative team culture
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- Advanced proficiency in Microsoft Office Suite
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- Experience using practice management software (Halaxy experience highly regarded)
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- Experience with Squarespace, Canva, social media, or website updates is advantageous
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About You

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You are friendly, approachable, and genuinely enjoy building positive relationships with patients and colleagues alike. You bring a calm and professional attitude to a busy environment, along with a good sense of humour and a light-hearted nature that contributes positively to the team culture.

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You are proactive, reliable, and adaptable, with strong organisational skills and a willingness to help wherever needed. You enjoy working collaboratively, take initiative, and pride yourself on helping the practice run smoothly while ensuring patients feel welcomed and supported.

📌 Dietitian Clinic Receptionist (Dixons Creek)
🏢 The Eatwise Clinic
📍 Dixons Creek