Bring your customer service and administration experience to a purpose-led organisation where you’ll help ensure every supporter feels valued, heard and appreciated.

- Customer service-focused opportunity based in Glendenning
- Support donor enquiries, administration and CRM data accuracy
- Full-time | 6-month contract | 5 days a week onsite (8am-4pm)

About the organisation

This purpose-led organisation is dedicated to creating meaningful impact within the community and relies on the generosity and ongoing support of its donors to continue its important work.

With a strong focus on building lasting relationships, the organisation is committed to delivering a warm, professional and positive experience for every supporter. The fundraising team works collaboratively across donor care, campaigns, marketing and administration to ensure supporters feel genuinely valued and connected to the organisation’s mission.

Impact of the role

As the Customer Service Administrator, you will be a key point of contact for supporters, providing warm, professional and empathetic customer service across phone, email and written communications.

You will help ensure every donor interaction is handled efficiently and with care, while also supporting the accurate processing of donations, maintaining CRM records and assisting with administration across multiple fundraising campaigns.

This role is ideal for someone with experience in customer service, administration, call centres or another customer-facing environment who enjoys helping people, solving problems and creating positive experiences. Previous fundraising experience is not essential.

With your robust communication skills, attention to detail and customer-first approach,



you will play an important role in building positive and lasting relationships with supporters.

Key Responsibilities

- Provide warm and professional customer service across phone and email enquiries.
- Accurately process donations, receipts, refunds and supporter updates within Salesforce.
- Prepare and send welcome packs and other supporter communications.
- Assist with resolving payment enquiries.
- Maintain accurate and up-to-date supporter records within the CRM.
- Ensure enquiries and supporter interactions are responded to and recorded promptly.
- Manage incoming and outgoing mail.
- Support the development and maintenance of donor care policies and procedures.
- Assist and support volunteers during peak fundraising periods.
- Provide administrative support to the fundraising and marketing teams across campaigns and small projects.

Skills and Experience

- Previous experience in customer service, administration, call centres or a similar customer-facing role.
- Strong verbal and written communication skills with a genuine enjoyment of helping people.
- Warm, empathetic and professional approach to customer interactions.
- High attention to detail and accuracy when working with customer or supporter data.
- Strong organisation skills with the ability to manage multiple priorities independently.




- Confident problem-solver with the ability to manage enquiries and complaints positively.
- Comfortable working across databases, systems and administrative processes.
- Experience using Salesforce or another CRM system would be advantageous.
- A genuine interest in working within a purpose-led or not-for-profit environment.

Applications

Please apply by uploading your resume. Applications will be reviewed as they are received, with conversations progressing with suitable candidates throughout the recruitment process. Interviews may commence prior to the closing date, so we encourage early applications.

Please direct all enquiries to Kristina Baric at Impact Advising on ******************************

Impact Advising is committed to creating diverse and inclusive work environments that reflect the rich tapestry of our communities. We believe that diversity enriches organisations and fosters innovation. We are dedicated to building workforces that are representative of the diverse backgrounds, experiences, and perspectives of our society. We strongly encourage applications from people from diverse backgrounds, including people with lived or living experience of refugee backgrounds. We value a range of experiences, perspectives and career pathways. We actively seek to foster inclusive workplaces where all employees can bring their whole selves to work, feel respected and valued, and have equal opportunities for growth and advancement. We are committed to providing a fair and unbiased recruitment process, and we strive to eliminate any barriers that may impede the inclusion and participation of underrepresented groups in the workforce.

📌 Customer Service Administrator - 6 month contract (Sydney)
🏢 Impact Advising
📍 Sydney