Offshore Virtual Assistants, a well-respected Australian Outsourcing company, is looking for two experienced Travel Administrators to join our Australian client's growing team of travel agents. The aim is to provide administration and operational support for their group's team in the creation of inspirational travel experiences.

Our client is a multi-award-winning, third-generation, family-owned and operated travel advisory group, providing services to their clients in all facets of luxury leisure and business travel.

An exciting opportunity to work with passionate travel professionals in the luxury travel sector. The role is to support their Melbourne-based Travel Advisors in ensuring their clients' journeys meet their expectations and that all details are meticulously planned and executed, from the first enquiry to the welcome home email our clients receive.

Full Time role. Monday to Friday- 40 hours per week.

9:00 AM -6:00 PM SYD time or 7:00 AM-4:00 PM PH time

Key Responsibilities: Travel Tasks

Reservation management and data entry

Managing changes and cancellations

Comparing and quoting insurance options

Sourcing the best accommodation prices

Research tasks

Customer Service Tasks

Managing client personal information in the back-office system, Tramada

General Administration Tasks

File management, including cross-checking all travel sectors at various stages of the trip planning and execution, and working with itinerary software such as AXUS to create client itineraries and documentation

Creating client trip folders and filing correspondence

Calendar management,



scheduling appointments, reminders, and other organisational duties as required

Creating processes and procedures

Assisting with social media and other marketing tools, such as newsletters, as required

Other general administrative tasks

Type of Person:

Recent tourism qualifications or previous experience in the travel industry are preferred but not required

Ability to work in a fast-paced workplace and display initiative

High degree of attention to detail and excellent organisational skills

Excellent analytical skills

Excellent written and verbal communication skills

Ability to work autonomously and show initiative

Qualifications and Experience/Skills Required

Previous experience as a VA and/or Travel Consultant for Australian clients

Expertise in Sabre and Tramada

Experience in Axus will be an advantage

Experience in airfare changes, ticket reissues, and accommodation bookings

University degree in Bachelor of Tourism Management or Bachelor of Hospitality Management or in the related industry like

Excellent English communication skills, both verbal and written

Strong customer service and organisational skills

Tools andSoftware:

Tramada

AXUS itinerary app or equivalent

Microsoft Office Suite (Teams, Word, and Excel)

Canva is beneficial but not required

Knowledge of social media scheduling platforms is a bonus but not essential

Key Success Factor

Strong organisational skills, initiative, and attention to detail

Strong English written communication skills

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📌 Travel Admin (Port Phillip City)
🏢 Offshore Virtual Assistants
📍 Port Phillip City