JM Air & Refrigeration is looking for an organised, capable and proactive

Service & Administration Coordinator

to join our team at our Burpengary office. This is not simply a reception role. We are looking for someone who will become a central part of our day-to-day operations — managing customer enquiries, coordinating our technicians, keeping jobs moving through ServiceM8 and helping ensure both our Brisbane and Hervey Bay operations run smoothly. You’ll be the person helping take a job from: JM Air & Refrigeration | Burpengary, QLD | Full-Time JM Air & Refrigeration is looking for an organised, capable and proactive

Service & Administration Coordinator

to join our team at our Burpengary office. This is not simply a reception role. We are looking for someone who will become a central part of our day-to-day operations — managing customer enquiries, coordinating our technicians, keeping jobs moving through ServiceM8 and helping ensure both our Brisbane and Hervey Bay operations run smoothly. You’ll be the person helping take a job from: Enquiry → Booking → Scheduling → Technician → Completion → Invoicing → Follow‑Up The role

Your responsibilities will include: Answering and responding to customer calls, emails and enquiries

Creating and managing jobs in ServiceM8

Managing schedule changes, cancellations and technician availability

Preparing residential installation quotes once trained

Following up outstanding quotes and unconverted enquiries

Raising purchase orders and coordinating supplier orders

Checking completed jobs for technician notes,



photos and serial numbers

Preparing and sending customer invoices

Monitoring and following up outstanding accounts

Managing installation deposits and booking confirmations

Coordinating property manager work orders and tenant access

Managing residential maintenance reminders

Coordinating our regular subcontract work

Maintaining job records and documentation

Assisting with staff onboarding and licence/certificate records

Tracking company renewals, vehicle servicing and equipment maintenance

Helping maintain minimum stock levels at our Burpengary base

Providing a brief end‑of‑day operational update to management

About you

We’re looking for someone who is: Highly organised and comfortable managing multiple priorities

Confident speaking with customers, technicians, suppliers and property managers

Able to take ownership of tasks rather than waiting to be told what to do next

Excellent with follow‑up and attention to detail

Calm when schedules change unexpectedly

Comfortable making decisions within clear guidelines

Confident using computer-based systems and learning new software

Professional, friendly and personable with customers





Comfortable working independently

Good at spotting problems and trying to solve them before escalating them

Someone who genuinely enjoys keeping things organised

Experience in air conditioning, electrical, plumbing, construction, trade administration, ServiceM8 or another field-service business would be highly regarded, but the right attitude, organisation and ability to learn are equally important. You do not need to be technically qualified in air conditioning. We will train you in the terminology, systems, suppliers, quoting processes and workflows required for the role. What we offer

Full-time position based in

Burpengary

Choice of

7:00am–3:00pm or 8:00am–4:00pm

Monday to Friday

No after-hours or emergency service coordination

A wide-ranging role with genuine responsibility and autonomy

Training in our systems, processes and air-conditioning administration

A friendly trade team

The opportunity to become an important long-term part of a growing family-owned business

Increasing autonomy as your knowledge and confidence develop

Salary from $75k-$80k + super depending on experience

We want someone who can eventually know our administrative operations inside and out and become the first point of contact for our customers, technicians and suppliers. If you enjoy being the person who keeps everything moving, follows things through and takes pride in making sure nothing falls through the cracks, we’d love to hear from you.

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📌 Service & Administration Coordinator (Burpengary)
🏢 JM Air and Refrigeration
📍 Burpengary