A family of extraordinary people delivering extraordinary guest experiences

Coogee Bay Hotel, located opposite Coogee Beach in Sydney's Eastern Suburbs, is so much more than just a hotel. This multi-award-winning venue is superbly located across from Coogee Beach and has everything under the one roof.

We are seeking an experienced Receptionist to be responsible for ensuring the efficient and effective operation of the Front Office and for providing guests with a high level of customer service at all times.

Key areas of responsibility include:

Administrative duties - including reservations, responding to emails, accounts & cash handling

Answer and redirect phone calls in a timely and professional manner

Develop and maintain relations with current and prospective new clients, to encourage repeat business and generate new business

Ensure Hotel guests are attended to in a timely and efficient manner

Action all Guest check-in and checkouts

Respond to reservation emails

Take and respond to phone reservations

Have a good knowledge of current packages, room rates and room configurations





Ensure presentation and maintenance of all areas of accommodation areas is maintained to a high standard at all times

Ensure all incidents involving property damage, accidents and injuries staff or guests are reported to manager

Our ideal candidate will have experience with CMS hospitality front office program along with exceptional customer service and presentation skills with a good understanding of the hospitality industry.

Other essential attributes to be successful in this role:

Previous experience in similar role

Ability to work 4-5 shifts a week, including weekends

Experience with CMS Front Office system an advantage

Excellent verbal and written communication skills

Ability to work in a busy customer environment

Flexibility and reliability

Valuable working knowledge of Microsoft Office applications

Excellent attention to detail

Ability to work under pressure

In return for your commitment you will be provided with an opportunity for development and growth within a supportive, fun and progressive hotel group.

If you feel you can demonstrate the above listed criteria, supported by experience in a similar role,

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📌 Receptionist (Sydney)
🏢 C.inc Pty
📍 Sydney