KPay Group (KPay) is a leading fintech company empowering businesses of all sizes with easy, smart, seamless, and secure technology solutions. Serving

95,000+ merchants

across Hong Kong, Singapore, Japan, and Australia, we help businesses grow through an integrated platform for payments, financial management, and digital transformation.

Backed by

USD 55 million in Series A funding —the

largest global payments-sector Series A in 2024 —KPay has been recognised as

Forbes Asia's 100 to Watch (2025)

and

PayFac of the Year (2025) .

About the Role We are looking for a

Technical Support Associate – Deployment

team member to join our Australia Operations team in Sydney. While this role sits within Technical Support, it is primarily an

office-based operational position

focused on preparing and deploying EFTPOS terminals, managing hardware inventory, coordinating deliveries, maintaining deployment records, and supporting day-to-day merchant operations.

You will also assist with basic terminal and connectivity troubleshooting, with occasional onsite merchant support when operationally required.

This role is ideal for someone who enjoys working with

technology and hardware

while also being highly organised, detail-oriented, and comfortable managing operational processes in a fast-paced environment.

What You’ll Do

Prepare, configure, test, and quality-check

EFTPOS terminals

before merchant deployment

Process terminal

deployment, replacement, and collection requests

Coordinate courier shipments and monitor terminal delivery and collection status

Maintain accurate records for

terminals, SIM cards, inventory, and deployments

across internal systems





Manage hardware inventory, stock movements, and basic warehouse coordination

Troubleshoot basic

terminal, connectivity, hardware, and configuration issues

Support POS and integration preparation and **escalate** more complex technical issues where required

Assist merchants with basic technical enquiries and deployment-related issues

Coordinate closely with

Sales, Operations, and other internal teams

Provide occasional

onsite merchant support

when operationally required

What We’re Looking For

0–2 years of experience

in technical support, IT operations, POS/EFTPOS, hardware deployment, logistics, or device management

Comfortable working with

payment terminals, POS systems, hardware, software, and basic network troubleshooting

Strong

attention to detail and organisational skills , with the ability to manage multiple deployment requests accurately

Confident working in a

fast-paced, operational environment

involving repetitive and hands-on tasks

Strong

communication and problem-solving skills

when supporting merchants and internal teams

Proactive, reliable, and able to take

ownership of tasks from start to completion

Why Join KPay?

Gain hands-on experience across

fintech, payments, hardware, and technical operations

Develop practical knowledge of

EFTPOS terminals, POS systems, and payment technology

Work closely with Sales, Customer Service, Operations, and Technology teams

Join a

high-growth fintech

expanding across Australia

Build valuable technical, operational, and problem-solving skills

Enjoy opportunities for

career development within Technical Support and Operations

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📌 Technical Support Associate – Deployment (Sydney)
🏢 KPay Group
📍 Sydney