KPay Group (KPay) is a leading fintech company empowering businesses of all sizes with simple, smart, seamless, and secure technology solutions. Serving

95,000+ merchants

across Hong Kong, Singapore, Japan, and Australia, we help businesses grow through an integrated platform for payments, financial management, and digital transformation. Backed by

USD 55 million in Series A funding —the

largest global payments-sector Series A in 2024 —KPay has been recognised as

Forbes Asia's 100 to Watch (2025)

and

PayFac of the Year (2025) . About the Role

We are looking for a

Merchant Onboarding Associate

to join our Melbourne team and support merchant activation across Australia. As the

dedicated Merchant Onboarding team member in Melbourne , you will take ownership of onboarding cases and work closely with

Business Development, Compliance, and HQ Operations

to ensure merchants progress from signed agreement through to successful activation. You will coordinate across internal teams, review onboarding and KYC documentation, identify outstanding requirements, manage onboarding pipelines, and ensure cases are progressed accurately and within SLA. This role is ideal for someone who is

highly-organised, detail-oriented, proactive, and comfortable taking ownership

in a fast-paced fintech environment. What You’ll Do

Manage the

end-to-end merchant onboarding process

from signed agreement to activation Review and validate

KYC and onboarding documentation

for completeness and accuracy Identify missing or incorrect information and coordinate with

Business Development

to resolve outstanding requirements Work closely with

Business Development, Compliance, and HQ Operations

to progress merchant applications efficiently Act as the key

onboarding point of contact for internal teams

in Melbourne Ensure onboarding activities meet

compliance requirements, internal procedures,



and SLAs Maintain accurate merchant information across

CRM and onboarding systems Monitor onboarding pipelines and proactively follow up with internal stakeholders on outstanding cases Manage multiple merchant applications while maintaining a

high level of accuracy and turnaround time Support onboarding reporting and identify opportunities to improve

internal processes and onboarding efficiency What We’re Looking For

0–2 years of experience

in onboarding, operations, KYC/AML, sales support, banking, fintech, client services, or a similar environment Fresh graduates are welcome

to apply Robust

attention to detail

and ability to review documentation accurately Strong organisational and time-management skills, with the ability to manage multiple cases and deadlines Comfortable working across different teams and coordinating multiple stakeholders Proactive and accountable, with the confidence to

take ownership of cases from start to completion Strong written and verbal communication skills Comfortable working in a

fast-paced, high-volume operational environment Able to work independently while collaborating closely with local and regional teams Nice to Have

Exposure to

KYC / AML / compliance processes Experience in

fintech, payments, banking, SaaS, or financial services Familiarity with CRM, onboarding, or workflow management systems Experience working in an operations or sales-support environment Why Join KPay?

Join one of

APAC's fastest-growing fintech companies Take ownership as the

dedicated Merchant Onboarding team member in Melbourne Gain hands-on exposure to

fintech operations, payments, KYC, and compliance Work closely with Business Development, Compliance, HQ Operations, and regional teams Develop strong operational, stakeholder-management, and problem-solving skills Join a growing Australian business where you can make a visible impact Build a strong foundation for career progression across

Onboarding, Operations, Compliance, or broader fintech functions

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📌 Merchant Onboarding Associate (Port Phillip City)
🏢 KPay Group
📍 Port Phillip City