Senior Service Technician - Appliances and Coffee Equipment

Australian Indigenous Coffee (AIC) is a proudly Aboriginal-owned social enterprise supplying commercial coffee machines, roasted beans, alternative milks, sustainable packaging and ancillary products to corporate, resource-site and institutional clients across Australia. Since 2016, we've built our reputation on premium equipment, national brand partnerships and genuine service quality — and we're growing. About the Role

As Senior Service Technician, you will lead the installation, servicing and maintenance of commercial coffee machinery and grinders, while building and mentoring a growing service team. This is a hands‑on technical role with real leadership responsibility, ideal for someone who takes pride in doing the job right and developing others around them. Key Responsibilities

Leadership & Team Development Manage, build and lead the service team Train and mentor service staff, providing ongoing technical guidance and support Support clients with technical guidance and training Install, commission and set up new coffee machines Diagnose and repair faults both on‑site and in‑house Conduct routine preventative maintenance and water filter changes Operations & Administration Monitor and manage spare parts inventory, including stock levels,



usage and reordering Manage service communication and job updates through ServiceM8 Maintain accurate ServiceM8 job notes, service reports, parts usage and customer records Communicate effectively with clients and the internal team regarding service jobs, repairs and follow‑ups About You

Previous experience with commercial bean-to-cup and manual coffee machines Electrical or mechanical aptitude favourable Valid driver's licence required Police clearance required Excellent communication and customer service skills Strong troubleshooting and problem‑solving skills Ability to work independently and manage your workload efficiently Ability to lead, train and support a growing service team What We Offer

Supportive team environment Training and development opportunities Career progression opportunities Company vehicle, phone and tools provided The chance to work with premium coffee equipment and national brands The prospect to grow with a proudly Australian Indigenous-owned coffee and equipment business Ready to Lead the Team?

If you're a skilled technician who's ready to step up, lead a team and shape the future of service delivery for a business making a genuine impact, we want to hear from you. Bring your expertise, your leadership and your passion for great coffee equipment — and build a career with a company that's proud of where it's been and excited about where it's going.

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📌 Senior Service Technician - Appliances and Coffee Equipment (Rottnest Island)
🏢 Australian Indigenous Coffee
📍 Rottnest Island