Treatment Coordinator (Orthodontics) - Full Time

Do you love connecting with people, creating unforgettable first impressions, and being part of a team that supports each other every step of the way? At Straight Smiles, we know that our team’s energy and collaboration make all the difference in helping patients feel excited about their smile journey. We’re looking for a new patient superstar to join our friendly, supportive team as a

Treatment Coordinator

at our specialist orthodontic practice. This is an exciting role where you’ll train in the clinic to fully understand our treatments and technology, giving you the confidence to guide patients through their smile journey. Full-time

(9 days a fortnight)

must be available Tuesdays and Wednesdays. Rostered hours: 7:45am – 5:15pm Based mainly in

Pakenham

and

Mulgrave , with occasional travel to

Warragul. Applicants must be able to travel to all three locations. Treatment Coordinator (Orthodontics) Full Time Do you love connecting with people, creating unforgettable first impressions, and being part of a team that supports each other every step of the way? At Straight Smiles, we know that our team’s energy and collaboration make all the difference in helping patients feel excited about their smile journey. We’re looking for a new patient superstar to join our friendly, supportive team as a

Treatment Coordinator

at our specialist orthodontic practice. This is an exciting role where you’ll train in the clinic to fully understand our treatments and technology, giving you the confidence to guide patients through their smile journey. Full-time

(9 days a fortnight)

must be available Tuesdays and Wednesdays. Rostered hours: 7:45am – 5:15pm Based mainly in

Pakenham

and

Mulgrave , with occasional travel to

Warragul. Applicants must be able to travel to all three locations. Hours & Locations

Full-time

(9 days a fortnight)





must be available Tuesdays and Wednesdays.

Rostered hours: 7:45am – 5:15pm

Based mainly in

Pakenham

and

Mulgrave , with occasional travel to

Warragul. Applicants must be able to travel to all three locations.

What You’ll Do

Train in the clinic to understand treatments, appliances, and patient flow

Respond to new patient enquiries and WOW them from the first “hello”

Conduct engaging new patient consultations alongside our Orthodontist

Present treatment plans and discuss payment options with confidence

Act as the key liaison between patients and the practice

Nurture leads through our CRM and help drive practice growth

Cover front office and administration duties when required

Support marketing and community engagement initiatives

About You

Warm, empathetic, and confident with people

Organised, detail-oriented, and thrives in a busy, patient-focused environment

Curious and eager to learn, asks “why” and “how”

Comfortable discussing pricing and payment plans

Attention to detail - Answer this question in your cover letter: “What has to be broken before you can use it?”

Tech-savvy and adaptable to new systems

Experience in dental, reception, customer service, or sales (orthodontic experience is a bonus!)

Why Join Straight Smiles

Train with an internationally recognised orthodontist (Southeast Victoria’s largest Invisalign provider)

Transparent pathways for long-term career growth and professional development

State-of-the-art practice with the latest technology and AI systems

Opportunities to attend conferences, workshops, and training locally, interstate, and overseas

Supportive, collaborative team culture

Staff recognition, appreciation, and discounts

If you’re ready to make a real difference in people’s lives and grow your career in orthodontics,

Please note applications without a cover letter will not be considered.

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📌 Treatment Coordinator (Orthodontics) - Full Time (Port Phillip City)
🏢 Straight Smiles
📍 Port Phillip City