Team Leader - Desktop Home Assessors

Sunshine / Hybrid | Full-time

Leading national insurer | Property claims focus

Competitive salary + bonus + benefits

MAYDAY is proud to be partnering with a leading national insurance organisation experiencing strong growth across its property claims division. We’re looking for a

Team Leader

to manage a team of Desktop Home Assessors, responsible for assessing and managing home insurance claims end-to-end using virtual tools.

This is a great opportunity for someone with an Insurance

building, estimating or restorationbackground

who wants to step into a corporate leadership environment while still using their technical knowledge in a meaningful way.

About the Role In this role, you’ll manage a team and a portfolio of home insurance claims from lodgement through to settlement, using desktop assessment tools and expert reports to determine scope, cost and repair outcomes.

You’ll be responsible for:

Providing day-to-day leadership, guidance and support to a team of claims professionals

Monitoring team performance, workloads, SLAs and claims outcomes to ensure service standards are consistently met

Coaching and mentoring team members, providing feedback and supporting their technical and professional development





Escalating complex or high-risk claims and providing technical guidance on appropriate claims outcomes

Conducting desktop assessments of property damage using virtual tools and supplier reports

Determining cause of damage, policy coverage and appropriate repair methods

Working closely with builders, suppliers, repairers and internal claims teams

About You You’ll bring a practical, hands‑on understanding of building or construction and be comfortable working in a fast‑paced claims workplace.

You’ll have:

Strong Team leadership experienceandqualities

Experience in Insurance building, estimating, restoration, construction, or insurance assessing (trade background highly regarded)

Strong understanding of residential building practices and repair methods

Ability to interpret scopes, quotes and technical reports

Strong attention to detail and sound decision‑making skills

Excellent communication and stakeholder management ability

A customer‑first mindset with resilience and empathy

Why This Role?

Step into agrowing national insurer with strong career pathways

Hybrid working and modern desktop assessment tools

Supportive, collaborative team culture

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📌 Team Leader - Desktop Home Assessors (Saint Albans)
🏢 MAYDAY Recruitment Group - Winner Outstanding Agency 2023
📍 Saint Albans