Join CONSTANT – Where Safety, Wellbeing & Community Come Together

CONSTANT partners with leading institutions across Australia to deliver safety services that go beyond traditional security. This role is not about standing guard - it’s about being a trusted, visible presence who contributes to a safe, respectful, and inclusive residential community. We are committed to

Integrity, Community, Collaboration, Excellence, and Inclusion , and we are seeking professionals who embody these values in both action and mindset. A Role with Purpose -

This is a

Resident Support Officer (RSO)

position designed for individuals who understand that safety is deeply connected to wellbeing, trust, and human connection. You will play a key role in supporting students after hours - not only responding to incidents but proactively contributing to a culture where students feel safe, respected, and supported. Our Commitment to Safety & Gender-Based Violence Prevention

CONSTANT College maintain a zero-tolerance approach to Gender-Based Violence (GBV) in all its forms - including physical, sexual, psychological, and economic harm. In line with the National Higher Education Code to Prevent and Respond to Gender-Based Violence, all staff share responsibility to: Promote a safe and respectful environment

Recognise and respond appropriately to concerning behaviours

Support early intervention and escalation where required

Important:

As part of this role, candidates will be required to complete appropriate disclosures and screening in line with these obligations. Roster

Line 1 -





Over nights across 7 days a week on a perm basis Line 2

- 1800 / 2200 Mon-Fri) Key Responsibilities

Act as a

calm, approachable and professional presence

within the residential community

Build positive rapport with students through respectful and engaging interaction

Provide

after-hours wellbeing support

and respond to student concerns

Conduct

welfare-focused patrols

(not enforcement-driven)

Assist with lockouts, general enquiries, and access support

Identify and respond to

early signs of distress, risk, or conflict

Escalate incidents appropriately to emergency services or on-call teams

Maintain clear and accurate incident reports

Collaborate with residential life staff and university stakeholders

Support a culture of

safety, inclusion, and belonging

Who We’re Looking For

We are seeking mature, emotionally intelligent professionals who can operate with sound judgement and empathy in a student environment. This role suits individuals from backgrounds such as: Security (community-focused)

Youth work / community services

Allied health / mental health support

Education / student services

Hospitality or customer-facing roles with strong interpersonal skills





You will stand out if you demonstrate: Strong awareness of mental health and wellbeing support

Confidence handling sensitive situations with discretion and care

Excellent communication and interpersonal skills

The ability to remain composed under pressure

A genuine interest in supporting young people

A collaborative, non “guard mindset” approach to safety

Mandatory Requirements

Current

Victorian Security Licence

(REQUIRED)

Current

First Aid & CPR Certification

Valid

Working with Children Check

(or willingness to obtain)

Availability for

overnight throughout the week

Strong English communication skills

Professional Boundaries & Role Requirements As part of our commitment to providing appropriate support to all residents, this role is subject to a genuine occupational requirement, and gender may be considered to ensure a balanced and representative team. Given the residential setting, Resident Support Officers must maintain strict professional boundaries at all times, including engaging respectfully and impartially with residents, avoiding personal or intimate relationships, and adhering to all Gender-Based Violence prevention, reporting, and response obligations.

CONSTANT is an Equal Chance Employer We value empathy, inclusion, and cultural diversity. Applications are encouraged from all backgrounds. Master Licences: NSW 000103752 | VIC 945-729-90S | QLD 4201411 | ACT 1702525 | SA 286519 | WA SA57652 | TAS 21785

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📌 Resident Support Officer- Safety, Welfare and Security with Real Purpose (Port Phillip City)
🏢 Constant Security Services
📍 Port Phillip City